Customer Support & Administrative Specialist
Resume:
MARY ANN
REGALARIO
Quezon City, Philippines
***********@*****.***
CUSTOMER SUPPORT ADMINISTRATIVE SPECIALIST
Reliable and detail-oriented professional with 6+ years of experience in customer service and administrative support. Skilled in managing daily tasks, client communications, and back-office operations. Tech-savvy, quick to learn new tools, and eager to apply these skills in a Virtual Assistant role to help clients stay organized and save time. EDUCATION
Bachelor of Elementary Education National College of Business and Arts 2013-2019
PROFESSIONAL EXPERIENCE
Customer Service Representative IntouchCX, Philippines APRIL 2024 – PRESENT
• Resolved 50+ customer inquiries daily across phone, chat, and email, maintaining high professionalism and empathy.
• Achieved 95%+ customer satisfaction scores by resolving issues quickly and accurately.
• Consistently exceeded performance metrics, ranking in the top 10% of the team for productivity.
Customer Service Representative Foundever, Philippines OCT 2021 – MAR 2024
• Managed up to 100+ customer interactions daily while maintaining quality service ratings.
• Earned recognition for clear communication and fast problem resolution, reducing repeat calls by 15%.
• Maintained 100% adherence to service targets for three consecutive years. Administrative Assistant Shorebreak Enterprise, Philippines MAY 2017 – DEC 2020
• Coordinated schedules and managed office communications, helping reduce missed deadlines by 20%.
• Assisted with reports, purchase orders, and inventory tracking.
• Provided executive-level support that improved workflow efficiency. CORE SKILLS
Virtual Assistance & Admin Support
Customer Service (Phone, Chat, Email)
Calendar & Schedule Management
Data Entry & File Management
Email & Inbox Management
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Calendar, Drive)
CRM Tools & Ticketing Systems
Social Media Assistance (basic)
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