Experienced IT Support and Educational Technology Professional

John Everette Barrow

*** **** ***** ****** *******-Salem, NC 27107

336-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced IT and academic professional with a strong background in technical support, data analysis, instructional technology, and student success. Proven leader with over 20 years of experience across higher education, secondary education, and operations management. Adept at troubleshooting hardware and software issues, leveraging data to improve outcomes, collaborating cross-functionally, and delivering technology-focused training to diverse stakeholders.

CORE SKILLS

● IT Support & Troubleshooting

● Educational Technology Integration

● Data Analysis (SQL, Excel)

● Academic Advising & Student Retention

● Learning Management Systems (LMS)

● Technology Infrastructure Support

● Process Improvement & Operations

● Training & Professional Development

● CRM & Student Information Systems

● Leadership & Team Collaboration

PROFESSIONAL EXPERIENCE

Market America, Inc – Greensboro, NC

Help Desk Administrator May 2026 – Present

● Deliver first-line technical support to employees that resolves hardware, software, and connectivity issues and ensures minimal downtime

● Install, configure, and upgrade workstations, applications, printers, and VoIP systems

● Diagnose and troubleshoot issues across Windows and macOS environments, providing timely and effective solutions

● Manage and prioritize Help Desk tickets, ensuring prompt response and resolution in a high-volume support environment

● Administer user accounts and access permissions- setup, maintenance, deactivation

● Maintain accurate inventory of IT assets, including hardware/software lifecycle tracking

● Coordinate/execute equipment setup, relocation, and deployment across departments Wesleyan Christian Academy – High Point, NC

Assistant IT Specialist Aug 2025 – April 2026

● Resolve hardware and software issues campus-wide, minimizing instructional downtime.

● Support faculty with classroom and instructional technology to enhance lesson delivery.

● Assist families with student information portal access, improving communication and engagement.

● Collaborate with the Director of IT on infrastructure initiatives to strengthen campus technology integration.

● Design and deliver professional development sessions on educational technology, increasing staff proficiency and adoption of new tools. Guilford Technical Community College – Jamestown, NC Instructor / Academic & Career Advisor Aug 2007 – Nov 2024

● Delivered instruction focused on academic skills, life skills, and student success strategies.

● Advised students on program selection, course registration, tutoring resources, and career pathways.

● Used SQL and Excel to track, analyze, and interpret student performance data to improve retention.

● Provided technical support to students during course-related projects, ensuring timely completion and improved technical understanding.

● Contributed to curriculum development emphasizing e-learning tools and technology-enhanced instruction.

● Participated in strategic planning initiatives to improve departmental technology usage. Head Baseball Coach (Concurrent Role)

● Built the college’s baseball program from inception into a competitive NJCAA program.

● Managed recruitment, academic monitoring, scheduling, budgets, and compliance.

● Led teams to regional and district runner-up finishes (Region X, NJCAA Southeast District).

Ralph Barrow Automobiles, Inc. – Eden, NC

General Manager May 2004 – Apr 2007

● Directed daily operations including payroll, budgeting, inventory management, and staff supervision.

Rockingham Community College – Wentworth, NC

Assistant Director of Recruiting & Job Placement Jan 2001 – May 2004

● Led large-scale recruitment efforts using CRM systems to increase enrollment in technical programs.

● Provided career advising and job placement support to students and alumni. Head Baseball Coach (concurrent role)

● Founded and served as head coach for the NJCAA Division I program

● Oversaw recruitment, budgeting, and academic progress monitoring. EDUCATION

Guilford Technical Community College – Jamestown, NC A.A.S., Information Technology – Computer Programming Track Dec 2024

● GPA: 3.0

● Certificates: Computer Technology Integration, Java Programming, C++ Programming

● Coursework: Operating Systems, Networking & Security, Java, C++, PHP, Databases, Data Structures & Algorithms, IT Business Concepts North Carolina A&T State University – Greensboro, NC Ph.D. in Leadership Studies (18 credits completed)

● GPA: 3.83

Appalachian State University – Boone, NC

M.A., Higher Education Administration

● GPA: 3.41

Bridgewater College – Bridgewater, VA

B.A., English

ADDITIONAL EXPERIENCE

● Volunteer Assistant Coach & Administrative Assistant for Baseball Operations – Tulane University

● Graduate Assistant for Baseball & Athletic Administration Intern – Appalachian State University

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