Customer Service & Document Data Entry Specialist

Dixie Orr

Email: *************@*****.***

Phone: 209-***-****

Topeka, KS 66617

Summary

Resourceful Member Specialists known for high productivity and efficient task completion. I am skilled in customer service, conflict resolution, and member engagement strategies. Excel in communication, teamwork, and adaptability, ensuring optimal member experiences and satisfaction.

Skills

Data Entry, Customer Support, Document Management, Customer Service, Scanning, Order Processing, Administrative Assistant, Billing, Invoicing, Accounts Payable, Support Specialist.

Experience

Substitute Secretary & Paraprofessional, 08/2026

Topeka Public Schools – 624 SW 24th Street, Topeka, KS USA 785-***-****

On call position – office clerical work, monitor doors, answer phones, direct parent(s) to sign in, collect papers from parents or students to distribute to various staff. Paraprofessional supporting middle school and elementary students below grade level. Skilled in providing targeted one-on-one and small group academic interventions, reinforcing foundational reading and math concepts, and building student self-confidence in inclusive classrooms. Assisting teachers in the classroom.

Benefits & Member Specialist & Scanning Clerk, 02/2026 – 04/2026

Express Employment/Kpers – 5633 SW 21st Street, Topeka, KS USA 785-***-****

Assisted members with 1099 inquiries and member portal questions during high-volume tax season, ensuring timely and accurate support.

Converted paper documents into digital files, organize and repair documents for efficient scanning and improved accessibility.

Verified legibility, alignment, and completeness of scanned documents to maintain high quality and reliability of digital records.

Facilitated the transition of paper documents into digital format into the accounting department to enhance accessibility.

Accounts Payable Clerk, 08/2025 – 11/2025

Express Employment/Corefirst Bank – 5633 SW 21st Street, Topeka, KS USA 785-***-****

Processed, verified, and reconciled invoices, contributing to effective fiscal management and vendor relationships.

Executed accounting and clerical tasks for accounts payable function, ensuring timely vendor payments and accurate financial records.

Demonstrated strong understanding of accounting principles, detail -oriented while working independently in a challenging environment.

Clerical Office Assistant, 07/2025 – 07/2025

Kansas Dept. of Revenue Service – 120 SE 10th Avenue, Topeka, KS USA 785-***-****

Administrative Trainee (Short-term)

Completed orientation and job training was in process for department administrative procedures.

Front/Desk Receptionist, 05/2025 - 07/2025

Kansas State Board of Technical Professions – 900 SW Jackson St. #507, Topeka, KS USA 785-***-****

Answered phones, screen calls, retrieved, opened, date stamped, and managed daily mail, greeted visitors, and addressed inquiries about laws, rules, and regulations related to exams, licensing, firm registration, and technical matters.

Established and maintained organization files, scanned and documented important materials.

Greeted visitors and directed them to appropriate departments and personnel.

Managed incoming calls, ensuring proper routing and prompt responses.

Scheduled appointments and maintain organized calendars for staff members.

Medicaid Specialist, 05/2024 – 03/2025

Marion All Star – 3231 SE 6th St. Ste. D, Topeka, KS USA 785-***-****

Utilizing strong computer skills to navigate software systems for data entry, manage personal, confidential information, and analyzed customer needs to provide effective communication and support.

Conducted eligibility assessments for Medicaid applicants and beneficiaries. Evaluated documentation to verify client eligibility for benefits advise for clients on Medicaid application processes and requirements.

Accounts Payable Associate, 11/2017 – 07/2018

Customer Service, 03/2024 – 03/2024

Young and Williams – 120 SE 6th Ave., #106, Topeka, KS USA 785-***-****

Orientation/Trainee

Kelly Services/G3 Enterprises – 1101 Sylvan Ave., Ste. B30, Modesto, CA USA 209-***-****

Received and routed invoices for validation, coded and entered invoices, validated invoices for timely payment.

Collected checks and invoices for endorsement, entered accurate coding of expense reports, invoices, vouchers, and check requests, examine and resolve billing errors.

Processed vendor invoices for timely payment and accurate recordkeeping.

Managed expense reports, ensuring compliance with company policies.

Coordinated with vendors to resolve discrepancies in billing and payments.

Administrative Assistant, 05/2017 – 11/2017

Kelly Services/Gallo Wine – 1101 Sylvan Ave., Ste. B30, Modesto, CA USA 209-***-****

Organize meetings and coordinated schedules for executives and team members.

Managed incoming communications, directing inquiries to appropriate departments. Maintained office supplies inventory, ordering and restocking items.

Reviewed and corrected errors in spreadsheets, maintained accurate records, tracked information from various sources, entered data into excel, assembled paperwork packets, scanned files, and organized files for off-site storage.

Customer Service Representative, 11/2015 – 02/2017

Kelly Services/Gallo Wine – 1101 Sylvan Ave., Ste. B30, Modesto, CA USA 209-***-****

Organized reports for scheduled shipments and sorted load plans, assigned load documents for warehouse drivers, oversaw shipping documents and imports, resolved customer inquiries through phone and email communications.

Provide exceptional customer support for wine products and services.

Process customer orders accurately and efficiently using company systems.

Customer Service Representative, 02/2015 -10/2015

Office Team/Centrex Revenue Solutions – 1020 10th St., Ste. 303, Modesto, CA USA 209-***-****

Managed incoming calls, resolving account issues to enhance customer satisfaction.

Obtained information from patients, processing customer complaints to ensure timely resolutions.

Review and process accounts, edit, and release accounts for billing.

Collaborated with insurance companies to address payment discrepancies and streamline billing processes.

Managed credit card transactions for payments.

Temporary jobs at various locations - 03/2014 – 01/2015

Office Team and Select Staffing –1020 10th St., Ste. 303, Modesto, CA USA 209-***-****

Enter data into systems to maintain accurate records and support data integrity.

Completed day-to-day duties accurately and efficiently.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Work successfully with diverse groups of co-workers to accomplish goals and address issues related to our products and services.

Customer Service Representative – 01/2013 – 03/2014

Office Team/Lincoln Dental Supply –1020 10th St., Ste. 303, Modesto, CA USA 209-***-****

Transitioned to full-time role at Lincoln Dental, assuming additional responsibilities.

Processed customer orders and enter data accurately.

Assisted customers with product inquiries and order placements.

Resolved customer complaints through effective communication and critical thinking skills.

Managed inventory levels and ensured product availability for customer orders.

Customer Service Representative – 02/2012 - 09/2012

Direct Line Technologies Incorporated –1600 N Carpenter Rd., Ste. D, Modesto, CA USA 209-***-****

Raised funds for non-profits through data entry, phone communication, invoicing, collections, processing, and credit card transactions.

Assisted customers with inquiries regarding product availability and order status.

Manage customer complaints, providing effective solutions and maintaining satisfaction.

Processed orders and returns using Gallo Wines inventory management systems.

Customer Service/Cashier – 05/2009 – 10/2011

Santa Fe Hobbies – 3325 Santa Fe Street, Riverbank, CA USA 209-***-****

Delivered customer service, facilitated sales, managed cash handling, processed credit card transactions, and handled order processing.

Perform data entry, managed phone communications, and processed accounts receivable and payable.

Process customer transactions using point of sale systems efficiently manage cash register operations, ensuring accurate cash handling and reconciliation.

Assisted customers with product inquiries and provided knowledgeable recommendations.

Customer Service/Shipping Clerk – 03/1989 – 05/2009

Bronco Wine – 6342 Bystrum Road, Ceres, CA USA 209-***-****

Ensured accurate time-card verification and payroll entry for shipping department. Accounts receivable, processed orders, and generated invoices.

Managed billing, and conducted research on aging reports, and processed incoming shipments for timely distribution.

Manage inventory records using warehouse management systems and coordinated with carriers for efficient delivery scheduling.

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