Server and Bartender (Restaurant Operations)

Lacey Hardigree

Flowery Branch, GA ***** +1-470-***-**** *********@*****.***

Work experience

Server/Bartender

The Branch House Tavern Flowery Branch, GA

July 2026 to Present

In my role, I provide full-service dining while managing multiple tables and serving as the primary point of contact for guests throughout their experience. I combine attentive customer service, accurate order management, payment handling, and teamwork with kitchen staff to ensure efficient service and a high level of customer satisfaction. Key Responsibilities:

• Greet guests, take food and beverage orders, and provide attentive table service

• Manage multiple tables while prioritizing accuracy, efficiency, and guest satisfaction

• Process cash and card payments and maintain accurate transactions

• Address guest questions, concerns, and special requests professionally

• Communicate with kitchen and front-of-house staff to ensure timely and accurate orders

• Maintain knowledge of menu items and provide recommendations to enhance the guest experience Front of House

WhistleQ Flowery Branch, GA

May 2026 to Present

In my role, I support daily restaurant operations across both front- and back-of-house functions. I serve as a first point of contact for customers while also assisting with food preparation, order fulfillment, and overall service. My cross-trained responsibilities allow me to step into multiple positions as needed to keep operations running efficiently and maintain a positive customer experience.

Key Responsibilities:

• Provide customer service, take orders, operate POS, and handle cash and card transactions

• Assist with food preparation, including frying, cutting and portioning smoked meats, and food expo

• Coordinate orders between front- and back-of-house to ensure accuracy and timely service

• Maintain clean, organized work areas while following food safety and sanitation standards

• Adapt quickly between stations to support team needs during high-volume service Lead Customer Support Associate

Greenleaf Resale & Marketplace Buford, GA

July 2025 to May 2026

In my role I supported team daily operations for a small retail business that sells a variety of apparel and plants through various online marketplaces and local events. My role combined administrative coordination, customer communication and order management to keep business processes running smoothly to ensure customer satisfaction. Key Responsibilities:

• Managed product listings, pricing, and updates across multiple online platforms.

• Communication with customers to answer questions, resolve concerns, and provide order updates.

• Track shipments and maintain organized transaction and inventoryi records.

• Prepare and ship customer orders, accurately, and on time.

• Assist with social media post online marketing to promote new items and seasonal sales. Production Supervisor/Team Leader

Ammeraal Beltech Buford, GA

April 2025 to July 2025

As a production supervisor, I was responsible for overseeing daily manufacturing operations and coordinating production preparation to ensure consistent output across shifts. I led a diverse team, including mixing operators, production staff and quality technicians. Maintaining a smooth workflow across multiple stages of production. Key Responsibilities:

• Oversaw chemical and paste mixing processes for silos, fabric preparation and quality testing of finished products.

• Worked alongside the production team to maintain output, troubleshoot issues and keep production on schedule.

• Enforced company policies and compliance standards including safety protocols, 5s practices and OSHA regulations.

• Compiled comprehensive daily shift reports summarizing production data, personnel performance and operational updates.

• Communicated with fellow supervisors and upper management during end of shift meetings to collaborate on production results, challenges and improvement opportunities. Team Lead/Machine Troubleshooter

SK Battery America Commerce, GA

June 2021 to April 2025

As a Team Lead and Machine Troubleshooter, I lead production teams across multiple high-volume manufacturing lines. Ensuring product quality, safety compliance and operational efficiency in a fast-paced environment. I served as a key link between production, engineering and quality teams. Combining hands-on technical troubleshooting with strong leadership and communication skills.

Key Responsibilities:

• Managed machine assignments, break schedules and distributing daily paperwork.

• Participated in and enforced workflows, safety procedures (PPE, 5S) and work instruction compliance.

• Reported hourly production metrics via MES, including downtime, yield and defects.

• Performed quality audits using calipers, micrometers, loupes and verified operator documentation.

• Participated in providing training with a structured 30/60/90-day program.

• Assisted in creating work instructions and training checklists.

• Assessed the skills and performance of operators for training certification and promotions.

• Monitored operator and machine production

• Provided first-line troubleshooting; escalated complex issues to maintenance/engineering.

• Managed material flow: pulled inventory, signed out supplies and restocked lines.

• Operated pallet jacks and electric lifts (100+ lbs).

• Provided a daily production shift report and completed paperwork and closings for each subdivision in the department. Administrative Coordinator / Remodeling & Construction Support Cabinetry and Home remodeling Gainesville, GA

October 2016 to June 2021

In My Role, I supported daily operations for a cabinet and remodeling company while working directly with customers, contractors, and project teams. My role combined administrative coordination, customer service, hands-on remodeling, and job-site support across residential projects. I worked on projects from demolition and preparation through installation and finishing, while helping keep materials, and customer needs organized. Key Responsibilities:

• Assisted with residential remodeling projects including demolition, tile work, cabinet painting, interior/exterior painting, and porch projectsPrepared work areas, handled materials, and supported projects through various stages of construction and finishing

• Assisted customers with cabinetry, tile, bath, and kitchen selections while providing knowledgeable, hands-on support

• Coordinated appointments, project information, job folders, estimates, invoices, materials, and schedules

• Communicated with customers, designers, installers, and project teams to keep projects organized and moving forward

• Maintained showroom displays, samples, inventory, and an organized work environment

• Adapted between office and field responsibilities based on project and customer needs Assembler/Machine Operator

honda lock Bremen, GA

April 2016 to October 2016

In this role I operated production machinery and assembled automotive components, according to blueprints and work orders, ensuring product, quality, and safety compliance in a high pace production environment. I supported team operations through attention to detail, equipment, knowledge, and consistently needing performance standards. Key Responsibilities:

• Assembled and inspected automotive side mirrors, following precise, work, orders, and specifications.

• Manually connected electrical wiring and casing while ensuring component integrity and accuracy.

• Operated drill, presses and automated equipment.

• Conducted in-process inspections to verify quality and product consistency.

• Followed OSHA and 5s safety standards, maintaining a clean and organized work area.

• Assisted in training, new machine operators on safety procedures, and equipment operation. Education

Business Management (College)

Lanier Technical College Oakwood, GA

June 2025 to Present

Lanier Technical College — Oakwood, GA

Business Management & Computer Science Currently Enrolled In my second year of study. I am further developing skills in business operations, management, technology, problem- solving, and process improvement. Balancing college coursework with professional experience has strengthened my organization, communication, time management, and ability to adapt in fast-paced environments.

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