IT Security Analyst Candidate

PERSONAL DATA

TAIWO LAWAL ABDULAZEEZ

Curriculum Vitae

Sex: Male

Nationality: Nigerian

Contact address: **, ****** ****** ****** *****.

Email address: ************@*****.***

Mobile phone number: 080********, 090********

LinkedIn: https://www.linkedin.com/in/taiwo-abdulazeez

CAREER OBJECTIVES

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Aspiring to apply my abilities and contribute to the growth and development of the organization.

HIGHLIGHT OF QUALITY

Good verbal/written communication and interpersonal skills in English.

Strong work ethic, troubleshooting, problem solving and creative thinking skills

Good listener and eager to learn.

Customer Service

Good time management.

Proven commitment to safety

Good knowledge of Computer and good use of Microsoft Applications like MS Word, MS Excel and MS PowerPoint, etc.

EDUCATIONAL BACKGROUND

Ekiti State University, Ekiti State

B.Eng Computer Engineering – First Class Honor

2017

Akinrotoye Memorial Secondary School, Lagos State

Senior School Certificate (SSCE)

2009

Debby Nikky Nur & Primary School, Lagos State

First Leaving School Certificate

2003

ADDITIONAL QUALIFICATION

National youth service corps (1 year completed)

Azure Administrator Associate, Microsoft.

Azure Security Engineer Associate, Microsoft.

Microsoft Certified Trainer

Microsoft Teams Administrator

Microsoft Teams Voice Engineer

WORK EXPERIENCE

Subject Matters Experts – Microsoft Teams - Upworks March 2024

Join escalation call for 1st/2nd level engineer in view of properly scoping the reported issue and help resolving it.

Ensuring quality of service and overall customer satisfaction within the team

Provides mentorship and ensuring technical development for team members.

Technical Support Engineer MyArchway Computer IT Solution (Remote)Sept 2022 – April. 2024

Provides Office 365 support to the client

Configuration,Maintenane and troubleshooting of Windows based workstations and software

End User support for Microsoft and other 3rd party software via phone and ticketing system

End user mobile device support (iphone/android/windows)

Ensuring Customer Satisfaction

O365 Technical Lead Support Engineer at Tek-Experts, Oniru, Lagos July 2020 – Aug., 2022

Join escalation call for 1st/2nd level engineer in view of properly scoping the reported issue and help resolving it.

Ensuring quality of service and overall customer satisfaction within the team

Provides mentorship and ensuring technical development for team members.

0365 Technical Support Engineer Tier 2 at Tek-Experts, Oniru, Lagos Sep., 2019 – July 2020

Send emails and call Client to properly scope, understand the issue and resolve them

Resolve issue relating with Identity (Cloud identity & hybrid) with Microsoft Teams and Skype for Business

Troubleshoot and resolve Communication/Collaboration issue, Policies and Login Issues with Microsoft Teams and Skype for Business

Advise Client on how to properly configure Call Queues, auto-attendant, Direct Routing for Microsoft Teams and Skype for Business.

Troubleshoot voice in Microsoft Teams and Skype for Business

Planning and migration of users from Skype/Lync Server to Skype for business Online and Microsoft Teams or Hybrid.

Planning and recommending Network requirement for Microsoft Teams Use

Safeguarding school for distance learning with adequate policies for students/ teacher for their classes and communication.

Service Engineer, Neet Nigeria Limited, Victoria Island, Lagos Dec. 2017 – July 2019

To provide IT support to staffs which include Network administering and management for their printers, computers and programs.

Installation and Maintenance of Multi-Functional Network Printers (Ricoh, Sharp, Duplicators) and large format printers such as Mimaki

Installation of printer Administering solution software such as Equitrac, MyQ on servers.

Applications and professional services in Office Automation Applications including Production Printing, Document Management and Electronic Archiving,

SIWES Intern, Neet Nigeria Limited, Victoria Island, Lagos. March 2016 - September 2016

To assist IT officers on several key projects involving network installation, redesign and improvement.

To assist Installation and Maintenance of Multi-Functional Network Printers(Ricoh, Sharp, Duplicators) and large format printers such as Mimaki

To organize list of available and compatible parts for Printers in the stock,

ACCOMPLISHMENT:

I completed the inventory of all RICOH printers in Nigeria Maritime Service Agency (NIMASA) in 2016, which made a good resource for acquiring the Maintenance contract.

Computer Operator at Fayo Business Ventures Lagos. March, 2010 – Sept., 2010

Managed the business venture.

Graphics design

Typesetting, formatting and printing of documents for customers

Desktop publishing.

TECHNICAL SKILLS

Printer, Scanner installation and Network configuration

Knowledge of Active Directory, Microsoft Teams, SharePoint and Exchange, DNS, Outlook, Helpdesk, Basic Networking and Troubleshooting, DCHP

Proficient in the use of Microsoft Applications – MS Word, MS Excel, Ms Access, MS PowerPoint, and MS Outlook, etc.

Skype for Business and Microsoft Teams Administration

HOBBIES

Exercising, football, movies, music, reading and interacting with computer.

REFEREES

Tomiwa Labran Doina Bejenaru

Technical Manager Human Resource Manager

Tek-Experts Nigeria MyArchway Computer Inc.

+234********** **@*********.****

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