IT Support & Security+ Lab Technician

Vincent D. Tran

Baton Rouge, LA 225-***-**** **************@*****.***

linkedin.com/in/vincenttran9247 github.com/Since-Vince/IT-Helpdesk-Homelab

PROFESSIONAL SUMMARY

CompTIA Security+ certified IT support candidate with hands-on lab experience deploying an osTicket help desk, troubleshooting Linux and Windows systems, and resolving user account access issues. Working knowledge of Active Directory, Microsoft 365, TCP/IP, DNS, DHCP, and VPN networking. Customer-facing background in cybersecurity sales, automotive sales, and restaurant management, with a record of explaining technical topics clearly to non-technical users.

TECHNICAL SKILLS

IT Support & Ticketing: osTicket, ticket triage and documentation, password resets, account unlocks, desktop support, hardware/software troubleshooting, remote support, end-user support, customer service

Operating Systems & Identity: Windows 10/11, Ubuntu/Linux, Windows Server fundamentals, Active Directory, Microsoft 365, user account management, access & permissions, Linux account administration

Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, IP addressing, connectivity troubleshooting

Tools & Labs: Docker Compose, Python, MariaDB, systemd, VMware, VirtualBox, GitHub documentation

Security: Wazuh SIEM, Sysmon, Windows Event Logs, MITRE ATT&CK, vulnerability assessment, and access control

CERTIFICATIONS

CompTIA Security+ Valid through August 2029

TECHNICAL PROJECTS

IT Help Desk & Automation Home Lab Personal Project Oct 2026

• Deployed osTicket and MariaDB on Ubuntu Server using Docker Compose; diagnosed a failing container health check and verified service availability.

• Built a Python ticket generator using the osTicket REST API to simulate support requests from 20 fictional users; scheduled daily submissions with systemd.

• Created, assigned, and tracked simulated support tickets through investigation and resolution; published troubleshooting documentation on GitHub.

• Resolved a simulated locked Linux account in an isolated Docker container using passwd, chage, getent, and su; reset the password, verified authentication, and documented the fix.

Home SOC Lab — Wazuh SIEM & Detection Engineering Personal Project May 2026

• Deployed Wazuh SIEM monitoring Windows and Linux endpoints; centralized Sysmon, Windows Event, and syslog data for alert investigation.

• Built custom detection rules for brute-force logins, malicious PowerShell, and persistence; simulated attacks with Atomic Red Team and mapped detections to 5 MITRE ATT&CK techniques.

Honeypot Deployment & Attack Analysis Personal Project May 2026

• Deployed a T-Pot honeypot and analyzed 4,315 intrusion attempts; extracted IOCs, mapped TTPs to MITRE ATT&CK, and wrote a threat report with defensive recommendations.

PROFESSIONAL EXPERIENCE

TraceSecurity — Cybersecurity Sales Development Representative Aug 2025 – Present

• Contacted 2,700+ IT and C-suite decision-makers, achieving a 7% response rate and converting 30 prospects into opportunities worth $415.5K.

• Explained vulnerability assessments, penetration testing, and compliance frameworks (NIST, PCI-DSS, HIPAA) to technical and non-technical stakeholders.

• Managed an active pipeline of 7 opportunities worth $81,665, documenting requirements, interactions, and follow-ups in Salesforce and Groove CRM.

• Used Claude AI to automate routine tasks and generate account feedback, improving team efficiency.

Ralph Sellers CDJR — Sales Consultant Dec 2024 – Aug 2025

• Averaged 11 vehicle sales per month in a commission-based, high-volume environment, consistently meeting monthly targets.

• Answered customer questions on vehicle and financing options and tracked follow-ups in CDK eLeads CRM.

BlueStore Chicken — Assistant Manager Aug 2021 – Dec 2024

• Ran daily operations at a high-volume restaurant, resolving customer and staff issues; tracked sales in Toast POS and Excel for the highest-profit BlueStore in the city.

EDUCATION

Western Governors University B.S. Cybersecurity and Information Assurance Expected Oct 2028

Baton Rouge Community College A.S. Computer Science, GPA 3.4 Dec 2023

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