Entry-Level Office Administration & Customer Service

JOYAN SAMUEL

OFFICE ADMINISTRATION CUSTOMER SERVICE VIRTUAL ASSISTANCE

Phone: 011*-***-***

Email: *************@*****.***

PROFESSIONAL SUMMARY

Motivated and dependable entry-level professional currently pursuing a Bachelor of Business Administration, with a Diploma in Hospitality and practical internship experience at Tsebo Facilities Solutions Kenya Limited. Strong foundation in customer service, administrative support, professional communication, organization and computer applications. Comfortable handling routine administrative tasks, communicating with customers and colleagues, researching information online, managing documents and learning new systems and workplace tools. Seeking an entry-level full-time or remote opportunity in office administration, customer service, virtual assistance or related support roles where I can contribute, develop my skills and grow professionally.

• Customer CORE service SKILLS and client communication

• Administrative and virtual assistance

• Email and written communication

• Data entry and document handling

• Internet research and information gathering

• Microsoft Word, Excel and PowerPoint

• Scheduling and task coordination

• Telephone and visitor support

• Organization and time management

• Problem solving and teamwork

• Attention to detail

• Independent working and deadline management

• Adaptability and willingness to learn

PROFESSIONAL EXPERIENCE

Intern — Tsebo Facilities Solutions Kenya Limited 2 Months

• Worked in a professional service environment while following workplace procedures and standards.

• Communicated professionally with colleagues and customers while supporting daily activities.

• Assisted with routine service and operational tasks.

• Developed practical customer service, teamwork, organization and time-management skills.

• Maintained organized work areas and followed required workplace standards.

• Completed assigned responsibilities reliably while adapting to instructions and changing tasks.

• Demonstrated punctuality, professionalism, willingness to learn and the ability to work under pressure. EDUCATION

• Bachelor of Business Administration — Currently Pursuing

• Computer Packages

• Diploma in Hospitality — Kiriri Women's University of Science and Technology — Graduated 2025

— Completed 2023

• KCSE — Mulango Girls' High School — Completed 2022 kcpe- By Grace Hills Juniour Academy- Complete

CUSTOMER • Professional communication SERVICE & through REMOTE email, WORK chat and STRENGTHS telephone.

• Customer-focused approach to handling enquiries.

• Online research and clear presentation of information.

• Organizing tasks and following instructions.

• Learning new online platforms and workplace tools.

• Working independently while maintaining communication with a team.

• Meeting deadlines and managing assigned responsibilities. ADDITIONAL STRENGTHS

• Professional and positive attitude

• Reliable and organized

• Punctual and adaptable

• Strong interpersonal and teamwork skills

• Willingness to learn

• Able to work under pressure

REFEREE

Peter M. Ambatsa

Food and Beverage Coordinator, Catering

Tsebo Facilities Solutions Kenya Limited

********@*****.*** 070*-***-***

Contact this candidate