Senior Program Manager for Marketplace Platforms

SHILADITYA DUTTA

Seattle, Washington +1-206-***-**** ***************@*****.*** LinkedIn

SUMMARY

Senior Product and Program Manager with 20+ years of experience building and scaling global marketplace, e-commerce, and SaaS platforms. Proven track record of owning complex, cross-functional initiatives spanning seller experience, logistics, inventory, compliance, monetization, and platform systems. Deeply customer-centric, data-driven, and experienced in translating ambiguous problems into scalable product solutions through close partnership with engineering, design, data science, and operations.

CORE PRODUCT & TECH SKILLS

Product & Strategy

Product Road mapping & Execution

Marketplace & Seller Experience

Platform & Systems Design

Metrics, Experimentation & KPIs

User Research & Customer Feedback

Go-to-Market & Feature Launches

Execution & Collaboration

Cross-functional Leadership (Eng, Design, Ops, Data)

Stakeholder Alignment (Global, Executive)

Agile / Scrum Methodologies

Program-to-Product Transformation

Data & Tools

SQL, Tableau, Power BI

Jira, Confluence, Asana

ERP, WMS, TMS (SAP, Oracle)

Microsoft Project, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Amazon.com Services LLC

Senior Program Manager (Product-Focused Role)

Seattle, USA Aug 2019 – Feb 2025

Owned strategy and execution for global transportation and supply chain platforms, supporting large-scale marketplace operations and new product launches across multiple regions.

Acted as product owner for compliant transportation systems, partnering with engineering to design, build, and deploy supplier-facing and internal tools in a SaaS-like environment.

Translated regulatory and operational complexity into clear product requirements, system workflows, and scalable user experiences.

Established product metrics and operational KPIs, using SQL, Excel, and BI tools to generate insights and guide roadmap prioritization.

Conducted UATs, Developed SOPs, Process Maps and RACIs for new feature releases and operational excellence.

Led multi-region, cross-functional teams (engineering, operations, carriers, logistics providers) to launch new transportation networks and capabilities.

Drove continuous improvement by identifying bottlenecks, validating solutions through data, and iterating post-launch.

Communicated roadmap progress, risks, and outcomes to senior leadership, ensuring alignment across business and technical stakeholders.

Key Impact

Transportation owner for Amazon Haul ($185MM annual revenue)

Enabled $87MM DG entitlement through Project Horizon (China–US cross-border shipping)

Delivered $18MM annual savings via ORM-D LQ regulatory migration

Amazon Seller Services Pvt. Ltd.

Program Manager II – Fulfillment by Amazon (FBA)

Bangalore, India Jun 2012 – Aug 2019

Owned end-to-end programs across Seller Experience, Inventory Health, Compliance, Invoicing, and Customer Fulfillment, directly impacting marketplace growth.

Led launch of multiple seller- and buyer-facing product initiatives, including:

oPhysical Gift Cards

oScheduled & Release Date Delivery

oBuyback programs

Partnered closely with product managers, engineers, and operations teams to design, test, and iterate logistics and fulfillment systems.

Designed and launched secure outbound shipment workflows (IMEI validation for high-value goods), emphasizing system reliability and user trust.

Built financial automation tools (bulk reimbursements, transaction reports), reducing manual effort and improving seller transparency.

Acted as product owner for Free Replacements on Amazon India, driving $12MM annual revenue.

Played a key role in GST rollout, owning seller experience and platform readiness.

Key Impact

Enabled 40+ new product categories on Amazon India

Contributed to launch of Prime in India through FBA

Led Fulfillment Center launches and operational scale-up.

Amazon Development Center India Pvt. Ltd.

Team Lead – Technical Account Management

Hyderabad, India Feb 2007 – Jun 2012

Led technical support and account management teams supporting complex platform issues.

Built training programs, self-service help content, and operational dashboards to improve customer satisfaction and resolution speed.

Owned performance metrics, capacity planning, and SLA adherence across multiple queues.

Drove process improvement initiatives (Kaizens) in partnership with tech and operations teams.

Nipuna Services Ltd (Mahindra Satyam)

Technical Support Lead

Hyderabad, India Feb 2005 – Feb 2007

Managed floor operations and enterprise client relationships.

Led forecasting, quality improvement, and process optimization initiatives.

Served as single point of contact for operational excellence and new program rollouts.

EDUCATION

Bachelor of Commerce (B. Com)

Gauhati University 2004

Certifications

Project Management Certification – HGEIPL

TALLY 6.2 Graduate – Accounting Software

Hazardous & Dangerous Goods Transportation (49 CFR, IATA/ICAO/FAA, IMDG)

ADDITIONAL ACHIEVEMENTS

Product owner for high-impact marketplace and logistics platforms

Led Business Continuity Planning (BCP) for Amazon India

Mentored and trained 150+ associates, many promoted through IJPs

Awarded Best Lead of the Site (2 consecutive quarters)

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