Data Analytics and Operations Research Specialist

Austin Lester

Woodbridge, VA 571-***-**** ********@***.***

Professional Summary

Dynamic professional with the ability to analyze and evaluate business data to identify solutions to operational problems, using qualitative and quantitative analysis methods to perform data analysis, review system data, and/or measure processes.

Skills

• Data querying and Business Intelligence Reporting

• Operations Research and Data Analysis

• Advanced Microsoft Excel Skills

• SQL Programming Language

Business Analytics Experience

Research Assistant, 01/2024 to 05/2025

Old Dominion University Research – Norfolk, VA

• Conducted qualitative analysis through literature reviews to support University-wide research projects and measure relevant processes.

• Assisted in data collection and analysis using Microsoft Excel and Tableau to enhance research accuracy across business units.

• Documented business processes and workflows with team members to prepare reports and presentations for stakeholders, ensuring clarity and precision.

• Displayed root cause analysis of problems and value chain, input/output, to improve and/or automate business performance using research databases; improving accessibility of information for project teams. Supplemental Professional Experience

Management Trainee, 07/2025 to 04/2026

Enterprise Rent-A-Car – Centreville, VA

• Achieved 26% growth in car fleet through routine audits and evaluation of business data to identify and rectify operational issues.

• Mandated daily team meetings to ensure integration across stakeholders and compatibility with organizational strategic goals such as operating profit and service quality index.

• Improved internal business processes by introducing three by one car wash methods and a car showcase line, resulting in a $9 increase in insurance rate per car.

• Analyzed operational workflows to identify a need to prematurely call customers and guarantee car availability.

• Identified inefficiencies in our local outreach program and acquired accounts with nearby body shops such as VA Tire & Auto and NOVA Collison to push commission per month to $4,000.

College Basketball Player, 09/2022 to 12/2023

Northern Virginia Community College - Annandale Campus – Annandale, VA

• Enhanced team performance by consistently executing winning strategies and plays.

• Displayed versatility on the court by mastering multiple positions, providing flexibility for coaching staff when making lineup decisions.

• Utilized film analysis to study opponents' strengths and weaknesses, contributing to informed game plan adjustments.

• Assisted coaching staff with the development of game strategies, leading to more effective offensive and defensive plays.

Gym Associate, 05/2022 to 11/2022

KsportsVA – Manassas, VA

• Enforced rules and held customers accountable for not following gym regulations.

• Contributed to sales growth by staying up to date on industry trends and recommending appropriate products or services to members.

• Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.

• Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns Instacart Shopper, 11/2021 to 01/2023

Instacart – Chantilly, VA

• Worked productively with customers to meet order requirements and service expectations.

• Increased customer satisfaction by providing timely and efficient grocery shopping services.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.

Education

Bachelor of Science: Business Analytics-Management, 05/2025 Old Dominion University - Norfolk, VA

Relevant Coursework: BNAL 407 & BNAL 405

ACCT 305 & BNAL 432 BNAL 476

Associate of Science: Business Administration, 12/2023 Northern Virginia Community College - Annandale, VA 3.687 GPA Current Pursuits

• Studying for my ECBA: Entry Certificate in Business Analysis, and then my CCBA: Certification of Capability in Business Analysis. Accomplishments

Moved to Best Persons Program within Enterprise Mobility at Dulles International Airport

Dean’s List ODU 2023-24, 2024-25

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