Senior Customer Service & Office Operations Professional
Resume:
TONY DIXON
PROFESSIONAL SUMMARY
Engaging Senior Customer Service Representative with 10+ years of experience in fast-paced office environments. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
WORK EXPERIENCE
Accounting Firm / Office Coordinator / Mail Room
Taylor & Lieberman, an Accountancy Corporation Westwood, CA
March 2023 to August 2026
Process invoice payments through BigTime Software for all CPA Partners.
Provide tax return preparation for CPA Partners.
Process all incoming and outgoing mail and distribute as needed.
Print, scan, and file documents and records as needed.
Answer requests for pickup of interoffice mail and deliver accordingly.
Provide instructions on equipment operations and complete data entry as needed.
Perform all office duties as needed.
Law Firm / Hospitality Clerk
Ricoh USA (Convington LLC) Century City, CA
April 2021 to March 2023
Provide all office and mail clerk services.
Handle receiving, delivering, and processing shipments.
Receive and distribute freight packages from carriers such as UPS, FedEx, and other small motor freight deliveries.
Process all incoming and outgoing mail.
Sort and deliver incoming mail and packages.
Work with the Receiving Department and physically distribute mail and packages by cart or dolly to various departments throughout the building.
Answer requests for pickup of interoffice mail and deliver accordingly.
Process packages for overnight delivery and special handling through UPS, FedEx, and USPS.
Maintain logs and paperwork for follow-up and tracking purposes.
Law Firm / Office Services / Mail Clerk
Wood, Smith, Henning & Berman LLC Westwood, CA
November 2015 to March 2021
Maintained all copy rooms by restocking supplies and performing printer/copier maintenance.
Opened and sorted office mail, incoming checks, and mailing activities in a database.
Put together all incoming Claimant files in the company's database (ATO), as well as file sub-outs and closed files.
Assisted all Legal Secretaries with printing, as well as new file assembly and opening and closing files.
Through Microsoft Outlook, set up all upcoming in-house depositions (calendaring).
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned a reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
EDUCATION
English (Some College)
San Diego Mesa College San Diego, CA
August 2002 to June 2004
SKILLS
Accounting
Accounting Experience (1–2 years)
Organizational Skills
Filing
Clerical Experience
Correspondence Management
Calendar Management
Office Experience
Administrative Experience
Front Desk
QuickBooks
Office Management
Time Management
Google Workspace
Attention to Detail
Microsoft Office
Customer Service
Data Entry
Communication Skills
Productivity Software
Writing Skills
Document Management Systems
Paralegal Experience
Microsoft Excel
Accounting Software
Procurement
ADDITIONAL INFORMATION
Authorized to work in the US for any employer
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