Customer Service & Administrative Professional

ISIAH RUSSELL

CUSTOMER SERVICE & ADMINISTRATIVE PROFESSIONAL

*** ******** ******, *******, ** 252-***-**** *******.*******@*****.***

PROFESSIONAL SUMMARY

Customer service and administrative professional with extensive experience across education, retail, call-center, and front-desk environments. Proven ability to resolve customer inquiries, process high-volume transactions and invoices, support office operations, mentor students, and build strong customer relationships. Documented success exceeding sales goals by 80% and contributing to 25% revenue growth.

PROFESSIONAL EXPERIENCE

Teacher Assistant / ISS / Front Desk Receptionist Northside High School — Pinetown, NC

December 2019 – Present

• Support student focus, engagement, and academic progress through classroom management, mentoring, and individualized assistance.

• Mentor students, including troubled teens, to reinforce positive behavior, personal growth, and a safe learning environment.

• Manage front-desk communications by routing calls from parents and students to the principal, teachers, and appropriate staff.

• Maintain filing, mail distribution, records, and other administrative functions to support efficient school operations.

• Receive and document payments for students and staff with attention to accuracy and accountability.

Retail Sales Associate Lowe's — Washington, NC

April 2013 – December 2019

• Delivered in-person and telephone customer service, resolved complaints, and matched merchandise to customer needs.

• Managed inventory and stock control to keep products available and accurately tracked.

• Processed cash and card payments, balanced registers, and reported discrepancies to supervisors.

• Answered approximately 30 customer calls per day and provided product, pricing, and care information.

• Built long-term customer relationships and acquired an average of three new customers per month, contributing to 25% revenue growth.

• Processed approximately 75 invoices daily and directed calls to appropriate departments to improve service efficiency.

Customer Service Representative CenturyLink —

March 2007 – December 2011

• Handled approximately 40 customer calls per day, resolving inquiries and providing product and pricing information.

• Used needs-based questioning to recommend solutions, promotions, and merchandise.

• Prepared sales contracts and submitted orders for accurate processing.

• Exceeded targeted sales goals by 80% through effective communication and upselling.

• Prioritized inbound calls, quotes, sales inquiries, and follow-up activities in a high-volume environment.

Office Assistant / Receptionist Northeast Elementary School — Pinetown, NC

May 2000 – May 2002

• Managed incoming and outgoing calls, messages, correspondence, guests, deliveries, and front-desk activity.

• Maintained electronic and paper filing systems and distributed incoming mail.

• Monitored, ordered, and distributed office supplies while adhering to a fixed budget.

• Supported vendor coordination, office organization, document management, and reception-area upkeep.

EDUCATION

High School Diploma Northside High School 2002

Early Childhood Credentials Beaufort County Community College Dec 2008

CORE SKILLS

Customer Service • Administrative Support • Front Desk & Reception • Call Center Operations • Phone Etiquette • Customer Complaint Resolution • Payment Processing • Cash Handling • Retail Sales • Inventory Management • Order Fulfillment • File & Document Management • Office Supply Management • Microsoft Office • Microsoft Word • Microsoft Outlook • Database Management • HIPAA • Computer & Software Troubleshooting • Windows / Chrome OS / Leadership • Team Building • Communication • Confidential Information Handling

CERTIFICATIONS & ADDITIONAL QUALIFICATIONS

Driver's License • 26 WPM typing speed • Professional phone etiquette • Flexible • Works well under pressure • Articulate and well-spoken • Critical thinker

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