Remote Home-Based Administrative Assistant Candidate
Resume:
Marie Ann McClain
Hoffman Estates, IL 60169
*******************@*****.***
Objective:
To work in a remote or home-based administrative assistant position utilizing exceptional customer serviçe.
Summary:
*Maintained excellent internal and external customer relations communication
*Experienced years of direct/internet customer service contact in a large call center
*Diplomatically resolved customer complaints
*Acquired solid knowledge of the wireless technology and company's billing system
*Motivated as a team player and multi-tasker
*Utilized various account tracking systems, i.e. Workflow Manager, ACSS, Vision, Infomanager
*Proficient in Microsoft Office
Professional Experience:
10/2018 ~ Current
Kohl's - Part time Customer Care
*Answer questions about services/merchandise, ensures customer satisfaction, greet customers, process sales using updated cash registers.
*Process internet orders for pickup & organize shelves for product placement.
*Promoted to Customer Service to the Amazon dept. (Stationed inside Kohls). 04/2006 ~ 11/2016
Verizon Wireless - Customer Service Professional
*Assisted and Advised customers regarding their Personal and Business cell phone account.
*Addressed customer inquiries regarding their bills.
*Utilized technical knowledge by troubleshooting issues with customers and their smartphones.
*Assessed, offered, recommended and sold product solutions to customers.
*Applied company discounts to cellular accounts.
*Monitored and audited the quality of retail sales orders.
*Provided exceptional customer service to current and prospective customers at the Verizon Wireless store by assessing their needs.
*Processed and communicated to customers the status of their internet orders.
*Effectively completed high volume of customer inbound calls, while maintaining efficiency and productivity.
Education:
Waubonsee College, Sugar Grove, IL ~ 6 hrs of Accounting Courses Bradley University, Peoria, IL ~ 60 hrs of Liberal Arts OnLine Courses completed:
*Punctuation, Spelling and Grammar.
Refresher
*Interpersonal Communication/Listening
*Professional Business Writing *Empowerment/Managing from Within
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