Remote Customer Support & Cybersecurity Associate

TIMOTHY P. CHAREUNSOUK

Summary

Resourceful Remote Customer Support Representative with over years of experience in

phone, email, and chat support specializing in hospitality and lve chat services. Proven ability to

address inquires, resolve issues, and document inleractions accurately. Holds an Associate

Degree in Cybersecurity Engineering and aims to leverage strong problem-solving and

communication skis to enhance customer satisfaction and loyally for Evolution Sports Group

Work Experience

Remote Customer Support Representative, SAM'S CLUB

osr2019 ~ 10/2026

‘+ Addressed customer inquires and service requests via phone, email, and chat with a

professional demeanor.

‘+ Provided comprehensive support for inqul

receiving, delivering accurate updates.

‘+ Documented customer interactions meticulously and maintained precise data within

computerized systems

+ Collaborated with intemal departments to facitate the resolution of customer concems and

directed issues to the appropriate teams.

‘+ Independenty managed assigned dutes, upholding clear communication and rigorous,

attention to detal in a remote work environment,

+ Leveraged problem-solving skills and a customer-centric approach to uphold service quality

and ensure timely issue resolution

2 elated fo orders, products, shipping, and

Warehouse Associate / Stocker / Forklit Operator, Sam's Club, Butord

2014-2019)

‘Facilitated the receiving, unloading, staging, and stocking of merchanaise.

+ Organized inventory and executed efficient product movement within the warehouse.

* Coordinated effectively with colleagues to ensure smooth operational fw.

Education

Devry University, Associate Degree, Cybersecurity Engineering

2022-2024

+ Achieved a GPA OI 36.

Tilinghurst Adult Learning Center, GED

2o11 - 2011,

Skills

Phone Support Email & Chat Communication Shipping / Receiving Support,

‘Shipment inquiries Computer Proficiency Customer Record Accuracy Remote Work

Customer Service Team Coordination Problem-Solving Attention to Detail

Live Chat Support Multtasking Conflet Resolution Hospitality Experience

Sports Events Knowledge

Certificates

(OSHA Forklift / Powered Industial Truck Safety certification, OSHA

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