Medical Billing, Coding & Clinical Assistant

LOUISA M. BYRD

• Home: 718-***-**** • Cell: 347-***-**** • **************@*****.***

Professional Summary

Knowledge of Medical Terminology, Anatomy and Physiology. Knowledge of Medical Billing and Coding. Physician trained in EKG and Phlebotomy. Abilities and strengths in handling multiple assignments while meeting goals and deadlines. Proficient in Microsoft Word, PowerPoint and Excel.

Education

Phlebotomy Technician – August 2023 – September 2023 SUNY Manhattan Educational Opportunity Center - New York Medical Assistant Program – January 2022 – December 2022 SUNY Brooklyn Educational Opportunity Center - Brooklyn, New York Certifications

Clinical Medical Assistant

Phlebotomy Technician

Work History

Clerk/Internship, 10/2022 to 01/2023

SUNY Downstate Medical Center – Brooklyn, NY

• Provided administrative support for Office of Chairman.

• Answered multi-line telephone system, provided information and directed calls.

• Answered telephone calls to offer office information, answer questions and direct calls to staff.

• Delivered clerical support by handling a range of routine and special requirements.

• Prepared admissions charts.

Sales Associate, 10/2013 to 01/2016

Lord and Taylor – New York, NY

• Greeted customers and ascertained customers' wants or needs.

• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

• Let customers know about new merchandise and when sales were coming up.

• Computed sales prices, total purchases and received and processed cash or credit payments.

• Answered customer questions about sizing, accessories, and merchandise care. Customer Service Representative, 05/1999 to 08/2002 T.D. Waterhouse – New York, NY

• Greeted callers and handled their inquiries or directed them to the appropriate people according to their needs.

• Greeted callers and handled their inquiries or directed them to the appropriate person according to their needs.

• Gave customers information on their brokerage accounts, stock options and balances.

• Answered constant flow of customer calls with minimal wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Clerk, 01/1986 to 11/2002

Surrogate's Court New York County – New York, NY

• Provided quality clerical support through data entry, document management, and email correspondence.

• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials.

• Prepared dockets and calendar of cases.

• Performed administrative tasks, such as answering phones, maintaining office supplies, filing.

• Helped attorneys as well as the public with court documents and filings.

• Interacted with public by phone, or in-person to provide information.

• Processed documents and materials with information to appropriate parties.

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