Customer Support & Call Center Specialist

Summary

Customer support professional with inbound call center and hospitality experience. Managed customer accounts, resolved application issues, answered inquiries, and created call center scripts to improve response consistency. Brings additional remote travel-agent experience and strengths in appointment scheduling, data entry, and clear phone communication. Work authorization

Authorized to work in the US for any employer

Work experience

Travel Agent

Expedia

March 2025 to Present

Front Desk Receptionist

Hyatt

April 2023 to November 2024

• Welcomed guests and answered phone calls with clear information and directions.

• Scheduled appointments, managed reservations, and maintained calendars for smooth front desk operations.

• Processed check-ins, check-outs, and payments while keeping the front desk organized. Customer Service Representative

Citibank (Citi)

February 2021 to May 2023

• Managed customer accounts and corrected information discrepancies to maintain accurate records.

• Resolved customer inquiries by troubleshooting applications and providing timely solutions.

• Handled inbound calls and answered questions to support customer satisfaction.

• Created call center scripts to improve response consistency across the team.

• Scheduled appointments and reservations to support efficient service and reduce wait times. Education

High school diploma or GED

Premier Charter School

March 2020

Skills

Inbound call center operations Customer account management Customer issue resolution Application troubleshooting Call center scripting Appointment scheduling Data entry Phone etiquette Microsoft Excel

Gabriella Medellin

Call Center Representative

+1-210-***-**** / ***************@******.*** / San Antonio, TX

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