Assistant Store Manager - Retail Operations & Sales
Resume:
KeShaun Holston
S U M M A RY
Proactive Assistant Store Manager with 5+ years of retail experience in customer service, sales, and operations. Proven ability to motivate and mentor staff, drive sales, and ensure customer satisfaction. Experienced Assistant Store Manager with a strong record of success in increasing sales and profits, providing exceptional customer service, and overseeing all day-to-day operations. Results-driven Assistant Store Manager with a track record of success in driving sales, managing inventory, and leading teams. W O R K E X P E R I E N C E
Asm Apr 2021 - Jul 2025
Lowe's Home Improvement Indianapolis, IN
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of % annually
Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
Educated patients on their conditions and prescribed medications Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for months
Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play Managed store accounts and handled customer inquiries. Implemented cross-training programs to enhance team flexibility and productivity, resulting in a decrease in schedule gaps.
Planned and organized special events to generate store traffic and promote sales. Assisted customers with product selection and sales. Assisted in the development and execution of promotional events, increasing foot traffic. Collaborated with the store manager to plan and execute seasonal promotions that boosted foot traffic by %.
Collaborated with the marketing team to execute targeted promotional campaigns that increased store traffic by [number]%.
Resolved customer complaints in a timely and professional manner. Created weekly and monthly schedules to ensure coverage of all shifts. Collaborated with other store managers to develop and implement best practices. Managed store budget, oversaw store financials, and tracked expenses. Monitored store security and enforced safety regulations. Assistant Manager May 2019 - May 2021
Pizza Hut Indianapolis, IN
Served all in-line customers in a timely manner
Handled in-line customers in a polite, courteous, and efficient manner Greeted store associates with a friendly smile and helped them with any questions they had
Successfully assigned all in-store customers to specific associates Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise Improved customer satisfaction and loyalty by creating a survey for in-store customers Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
S K I L L S
Customer service
Communication skills
Time management
English
Documentation review
Leadership
Guest services
Microsoft word
Microsoft excel
Vendor Relations
Large Forklift Operator
Operations Improvements
Work Well Under Pressure
Inventory Management
Continuous Improvement
Change Recommendation
Troubleshooting
Inventory Control
Sourcing
Safety Protocols
Merchandising
Loss Control
Problem Solving
Sales Promotion
Cash Handling
Goal Setting
C O N TACT
**************@******.***
Indianapolis, IN, 46268
Developed a system to track customer preferences and recommended products Served all in-line customers within a certain time period E D U C ATION
High School Diploma May 2022
Pike High school, Indianapolis, IN
Safety Compliance
Visual Merchandising
Cashiering
Training & Development
Process Improvement
Microsoft Office
Strategic Planning
Performance Evaluation
Stock Control
Coaching
Budgeting
Employee Relations
Staff Supervision
Team Leadership
Customer Service
Store Operations
Event Planning
Conflict Resolution
Training/Coaching
Time Management
Product Knowledge
Retail Operations
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