Operations & Inventory Management Professional

NATHAN VO

EAST LONGMEADOW, MA 413-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Operator, Inventory Manager, and Business Operations Intern with experience in manufacturing, HVAC, and business operations. Skilled in operating heavy machinery, producing industrial and medical-grade adhesives, managing plant inventory using SAP, and supporting business growth initiatives. Proven background in administrative operations, safety compliance, and team leadership. Bilingual in English and Vietnamese and currently pursuing a B.S. in Business Management. PROFESSIONAL EXPERIENCE

OneMob — Remote Business Operations Intern 2026 – Present IMPACT lllnn

• Support business operations initiatives including sales outreach, client engagement, and digital content creation.

• Assist in building microsites and video-based communication tools for marketing and customer engagement.

• Collaborate with team members to improve workflows, organization, and internal processes.

• Conduct research and contribute ideas to improve user experience and business growth strategies. Mativ — Windsor, CT Operator & Inventory Manager May 2025 – Present IMPACT lllll

• Operate and monitor heavy manufacturing equipment to produce everyday and medical-grade adhesive products.

• Follow strict safety, quality, and regulatory standards to ensure consistent product performance.

• Manage raw material and finished goods inventory using SAP, ensuring accuracy and production readiness.

• Track inventory levels, perform cycle counts, and coordinate with production and supply chain teams.

• Support administrative reporting, documentation, and process improvement initiatives within the plant. Fuel Services Inc. — South Hadley,

MA

HVAC Installer Feb 2024 – May 2025 IMPACT lllln

• Installed, replaced, and maintained HVAC systems for residential and commercial clients.

• Ensured compliance with EPA and OSHA safety standards during all installations.

• Provided technical guidance to clients regarding system functionality and maintenance. Dexom Wireless — Springfield, MA Office Manager Jun 2019 – Feb 2024 IMPACT lllll

• Managed office operations, including inventory control, vendor relations, and product distribution.

• Oversaw administrative functions such as scheduling, invoice processing, record management, and sales reporting.

• Increased sales through promotional strategies and use of EPAY and WEBpos systems.

• Coordinated advertising and marketing collaborations with partner companies.

• Maintained accurate documentation, purchase orders, and compliance records.

• Trained new employees on product knowledge, administrative procedures, and customer engagement. EDUCATION

Western Governors University — B.S. Business Management Oct 2024 – Present Porter and Chester Institute — HVAC Certification Aug 2022 – Aug 2023 East Longmeadow High School — High School Diploma Sep 2017 – Jun 2021 LICENSES & CERTIFICATIONS

• EPA 608 License (Jul 2023)

• HVACR Career Certification (Aug 2023)

• OSHA 10 Certification (Aug 2023)

• MA Oil Burner Technician Certificate (Jun 2024)

CORE SKILLS

• Manufacturing & Heavy Equipment Operation

• SAP Inventory Management

• Business Operations & Administrative Support

• Microsoft Office & Teams

• Leadership & Team Management

• Data & Inventory Analysis

• Sales & Client Engagement

• Safety & Quality Compliance (OSHA/EPA)

LANGUAGES

English (Native) • Vietnamese (Intermediate, Home Language)

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