Fiber-Optic & Telecommunications Field Technician

JAMAL TAYLOR

Data Center Infrastructure Network Infrastructure Fiber Optics Critical Communications

Atlanta Metropolitan Area, Georgia

404-***-**** *****.******@*************.*** linkedin.com/in/jamalataylor

AVAILABILITY: Available for night / weekend project work alongside full-time weekday employment

PROFESSIONAL SUMMARY

Experienced network infrastructure and telecommunications professional with nearly two decades of hands-on experience supporting critical broadband, fiber-optic, HFC, RF, and outside-plant infrastructure. Currently serving as an advanced Network Communications Technician with Comcast/Xfinity, troubleshooting complex network faults, maintaining high-availability communications systems, supporting fiber infrastructure, and restoring service during network-impacting events.

Strong background in fiber optics, OTDR testing, fusion splicing, Ethernet cabling, structured cabling, physical-layer troubleshooting, RF systems, preventive maintenance, field operations, and technical training. Positioned as an off-hours fiber specialist — available for night/weekend cutovers, maintenance-window splicing, OTDR testing and certification, and emergency restoration work when facilities teams need experienced hands outside standard business hours.

Currently expanding enterprise networking, Linux, data center, and cloud networking knowledge through Network+ studies and continued professional development. Seeking Data Center Technician, Data Center Operations, Network Infrastructure, Critical Infrastructure, or related technical operations roles.

CORE TECHNICAL SKILLS

Data Center & Infrastructure

Critical Infrastructure Operations

Physical Network Infrastructure

Fiber-Optic Infrastructure

Ethernet Infrastructure

Structured Cabling (Cat5e/Cat6)

Equipment Installation

Preventive Maintenance

Hardware Troubleshooting

Physical-Layer Troubleshooting

Network Documentation

Incident Troubleshooting

Service Restoration

Technical Escalation

Networking

TCP/IP Fundamentals

OSI Model

IPv4 and IPv6

Subnetting and CIDR

Ethernet

LAN/WAN Concepts

VLAN Fundamentals

Routing and Switching Fundamentals

DNS / DHCP / NAT

TCP/UDP

Network Ports and Protocols

Network Monitoring Fundamentals

Cloud Networking Fundamentals

Virtual Networking Fundamentals

Fiber Optics

Fiber Fusion Splicing

OTDR Testing, Certification & Reporting

OLTS Testing and Certification

MPO/LC and LC/MPO Pre-Terminated Fiber — Installation, Polarity, Testing & Turn-Up

Optical Network Troubleshooting

Fiber Fault Isolation

Fiber Infrastructure Maintenance

Optical Transport Fundamentals

Connector and Physical-Link Troubleshooting

Emergency Fiber Restoration

Maintenance-Window Splicing & Cutovers

Tools & Systems

Fusion Splicer

OTDR

OLTS / Light Source & Power Meter

Fiber Test Equipment

Ethernet / Copper Tools

Punch-Down Tools

RF Test Equipment

Field Diagnostic Equipment

PROFESSIONAL EXPERIENCE

COMCAST / XFINITY — Atlanta Metropolitan Area, Georgia

Network Communications Technician 5 (NCT5 Advanced) / Network Maintenance Technician

Nearly 20 Years of Service

Maintain and troubleshoot critical communications infrastructure supporting large numbers of residential and commercial customers.

Diagnose complex network faults across fiber-optic, coaxial, RF, active, passive, and physical infrastructure.

Perform systematic root-cause analysis to identify the source of service-impacting network conditions.

Perform fusion splicing — including work inside fiber cans (splice enclosures), straight splices, and fiber connector repair for FTTH applications — plus testing, troubleshooting, and maintenance of fiber-optic infrastructure.

Utilize OTDR and other diagnostic tools to evaluate optical network performance and isolate fiber faults.

Troubleshoot connectivity, signal degradation, ingress, MER, amplifier, and physical-layer problems.

Restore network services during outages and infrastructure failures while working in time-sensitive operational environments.

Perform preventive maintenance designed to improve network reliability and reduce future service interruptions.

Operate independently in the field while making technical decisions involving complex infrastructure.

Work with aerial and outside-plant infrastructure using bucket trucks and specialized telecommunications equipment.

Document network conditions, repairs, maintenance activity, and troubleshooting findings.

Train and assist technicians with fiber-optic systems, fusion splicing, troubleshooting processes, and field procedures.

Coordinate troubleshooting across multiple sections of the network rather than focusing only on individual customer symptoms.

Maintain safety and operational standards while working on mission-critical communications infrastructure.

ADDITIONAL TECHNICAL EXPERIENCE

Independent Technical / Low-Voltage Projects — Atlanta Metropolitan Area

Install and troubleshoot Cat5e/Cat6 Ethernet cabling.

Perform copper termination, punch-down work, cable routing, and connectivity testing.

Support residential and small-business networking installations.

Work with low-voltage communications infrastructure, networking tools, cabling systems, and diagnostic equipment.

Diagnose physical connectivity issues involving cabling, connectors, network drops, and communications equipment.

CERTIFICATIONS

SCTE Broadband Transport / Fiber Certification

SCTE Network Specialist — In Progress (CompTIA Network+ track)

PROFESSIONAL DEVELOPMENT

Linux

Enterprise Networking

Data Center Infrastructure

Cloud Networking

Fiber Optics

Ethernet

Network Security

Python Fundamentals

Optical Networking

Network Automation Fundamentals

EDUCATION

MOREHOUSE COLLEGE — Atlanta, Georgia

Bachelor of Business Administration — In Progress

Undergraduate studies combining business education with continued professional development in technology, infrastructure, networking, and entrepreneurship.

TARGET POSITIONS

Data Center Technician Data Center Operations Technician Infrastructure Technician Critical Infrastructure Technician Network Infrastructure Technician Data Center Cabling Technician Fiber Infrastructure Technician

Contact this candidate