Retail Store Manager - Shift Leadership
Resume:
Yasamen Fakharpour
Retail Store Manager
Melrose Park, IL 60164
*************@*****.***
EXPERIENCE
Smoke squad— Retail Store Manager
April 2024 - August 2026
● Managed daily store operations, ensuring a clean, organized, and welcoming environment for customers.
● Provided excellent customer service by identifying customer needs, answering product questions, and creating positive shopping experiences.
● Handled cash transactions, register operations, and daily financial procedures with accuracy and accountability.
● Managed inventory, including receiving shipments, stocking merchandise, organizing products, and monitoring inventory levels.
● Assisted with ordering and restocking merchandise based on customer demand and sales trends.
● Trained new employees on store procedures, customer service standards, point-of-sale systems, and daily responsibilities.
● Addressed customer concerns and resolved issues professionally while maintaining a positive customer experience.
● Maintained visual merchandising standards and ensured products were properly displayed and organized.
● Helped drive sales by recommending products, building customer relationships, and identifying opportunities to increase purchases.
● Opened and/or closed the store, including securing the location, completing closing procedures, and ensuring the store was prepared for the next business day.
Kong Dog— shift Leader/Assistant Manager
November 2023 - April 2024
● Ensured accurate orders, and customer satisfaction
● Consistently provided excellent customer service
● Lead Cashier
● Resolved issues, and implemented solutions effectively
● Collaborated with the team, and independently to ensure smooth operations
● Assigned tasks to crew members as needed
● Trained new hires
● Ensured inventory was up to date and
● Complete
Liza’s Cleaning Company — Housekeeper
July 2022 - October 2023
● Began by removing all of the bed sheets, and washing them.
● Then dust, vacuum, and mop before disinfecting various surfaces such as the floors, bathrooms, kitchens, and common areas.
● I'd then finish by changing all of the trash cans, making the bed, organizing and tidying the space around, and restocking any items that needed to be restocked.
Pompeii — Server/ Cashier
November 2021- May 2022
● Engaged in creative problem-solving
● Assisted customers in navigating menu based on preferences
● Resolved issues, and implemented solutions effectively
● Collaborated with the team, and independently to ensure smooth operations
● Ensured accurate orders, and customer satisfaction
● Consistently provided excellent customer service SKILLS
Customer Service
Team Collaboration
Team leadership & supervision
Retail sales
Product knowledge
Time- Management
Problem - Solving
Cashier Operation
Organization
Attention to detail
Cash - Handling & POS systems
Sales goals achievement
Multi - Tasking
Working In Fast-Paced
Environment
Food Preparation and Cooking
Beauty & skincare knowledge
Consultative selling
Makeup knowledge
Always on time
Communication
Inventory management
Relationship building
Opening & closing procedures
Employee training
LANGUAGES
English, and farsi
EDUCATION
Triton College, Chicago— Ged
August 2024 - Present
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