Remote Customer Support & Operations Coordinator

Grace Uzee

Metairie, Louisiana ****************@*****.*** 985-***-****

October 12, 2026

Hiring Team

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Re: Remote Customer Support Coordinator

Dear Hiring Team,

I am interested in the Remote Customer Support Coordinator position with 3 Dots. My background combines client support, event operations, vendor coordination, and remote platform support, all of which require clear communication and careful attention to detail.

In my current role with Shoppe Online Marketplace, I support exhibitors through onboarding and launch and help resolve purchase-order and account issues throughout the selling season. Previously, as Producer and Manager of Operations with SPACE design + productions, I coordinated logistics and on-site operations for 20 large-scale art and design fairs annually, managing vendors, schedules, and issue resolution. My work with the New Orleans Jazz & Heritage Festival also involved international travel and shipping logistics, contracts, payments, and coordination across multiple stakeholders. I would bring a calm, organized approach to tracking client requests, coordinating details, communicating with vendors, and ensuring follow-up items do not get lost. I understand that travel and event plans often involve many moving parts, and I enjoy helping people navigate those details. I would be glad to discuss how my operations and client-service experience could support your team.

Thank you for your time and consideration. I would welcome the opportunity to discuss how my experience could support your team.

Sincerely,

Grace Uzee

Grace Uzee

Metairie, Louisiana ****************@*****.*** 985-***-**** CLIENT SERVICES • EVENT OPERATIONS • COORDINATION

PROFESSIONAL SUMMARY

Client services and operations professional with extensive experience coordinating logistics, responding to stakeholder needs, tracking details, and resolving issues across digital marketplaces and live events. Skilled at organizing requests, communicating next steps, maintaining records, and coordinating with vendors and internal teams. CORE SKILLS

Client support • Event coordination • Vendor communication • Request tracking • Scheduling and logistics • Record maintenance • Issue resolution • Written communication • Microsoft Office • FileMaker Pro • Remote coordination PROFESSIONAL EXPERIENCE

Virtual Exhibitor Services Manager Shoppe Online Marketplace — Remote Nov 2022–Present

• Provide ongoing support to marketplace users, including purchase-order troubleshooting, buyer–exhibitor communication, and storefront updates.

• Coordinate timelines, vendors, budgets, and on-site operations for 20 large-scale art and design fairs annually across the U.S.

• Serve as primary contact for exhibitors and clients, balancing requests and coordinating solutions across teams.

• Coordinate international shipping, travel, lodging, scheduling, contracts, and payments for artists, performers, and vendors.

• Maintain accurate records and follow up on requirements to ensure smooth handoffs and timely completion. Producer and Manager of Operations SPACE design + productions Jul 2017–Nov 2022

• Led end-to-end production and on-site operations for 20 large-scale art and design fairs annually across the U.S., coordinating timelines, teams, vendors, and event logistics.

• Managed vendor sourcing, contracts, budgets, freight, loading dock operations, issue resolution, vendor payments, inventory reconciliation, and post-event reporting. Cultural Exchange Pavilion Administrator New Orleans Jazz & Heritage Festival Jan 2015–Jul 2017

• Coordinated logistics, contracts, shipping, travel, lodging, scheduling, payments, inventory, and installation for international artists, performers, vendors, and liaisons.

• Managed budgets and documentation and supervised credentialing, staffing, and operations for 100+ personnel. Additional Experience Auction Assistant, Crescent City Auction Gallery (May 2015–May 2018); Box Office Manager, FloydFest (2013, 2015–2018, 2022).

EDUCATION

Sotheby’s Institute of Art, London, UK — MA, Art Business; awarded Distinction, Nov 2014 College of Charleston, Charleston, SC — BA, Art History, May 2013 TECHNICAL SKILLS

Microsoft Office Suite • FileMaker Pro • AutoCAD

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