Business Analyst - Data Insights & Process Improvement
Resume:
Nicholas Murphy
****************@*****.***
Objective:
Highly skilled Business Analyst professional with 10 years of experience in diverse industries. Seeking a challenging position to leverage my expertise in data analysis, process improvement, and stakeholder management to drive strategic decision-making and contribute to organizational growth.
Summary of Qualifications:
Proficient in gathering, documenting, and analyzing business requirements to develop effective solutions that align with organizational goals. Strong ability to translate complex data into actionable insights and present findings. Experienced in conducting gap analysis, process mapping, and workflow optimization to identify areas for improvement and enhance operational efficiency. Skilled in utilizing various business analysis tools and techniques, including V-Look Up, Power Bi, MSP/Black Knight, I-portal, AS400, Tableau, Python, Equator, Zendesk, Workday and SalesForce. Excellent interpersonal and communication skills, with a proven track record of building strong relationships with clients, team members, and executive-level stakeholders. Professional Experience:
Bank of America
Business Analyst, November 2012-June 2017, 2020-Present Collaborated with cross-functional teams to identify and document business requirements for new software development projects, resulting in improved system functionality and user experience. Conducted comprehensive data analysis, including trend analysis, data mining, and statistical modeling, to identify patterns, trends, and key insights for strategic decision-making. Facilitated workshops and interviews with stakeholders to gather requirements, elicit feedback, and ensure alignment between business needs and technology solutions. Created and maintained detailed documentation, including functional specifications, use cases, and process flow diagrams, to facilitate clear communication and ensure project deliverables met client expectations. Assisted in the implementation and testing of new systems and software, coordinating with technical teams to ensure successful integration and adherence to project timelines.
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OneSource Virtual
Junior Business Analyst, July 2017- January 2020
Managed Global KPI, Metrics & Reporting Strategy for Payroll, Garnishment and Tax Department. Assisted senior analysts in the Root cause Analysis process, gathering and documenting business requirements for process improvement initiatives. Contributing to a 60% increase in operational efficiency and quality, improving processes and the customer experience. Conducted data analysis and generated reports to identify cost-saving opportunities and improve resource allocation. Assisted in conducting user acceptance testing, ensuring system functionality met user needs and business requirements. Supported the development of training materials and conducted training sessions for peers to ensure smooth adoption of new processes and systems. Maintained effective communication with clients to provide project updates, address concerns, and manage expectations. Collaborated with managers to monitor project progress, identify risks, and implement mitigation strategies, resulting in on-time and within-budget project delivery. JPMorgan Chase
Operations Analysts, January 2010- October 2012
Experience in Loss Mitigation, and researching escalated loans. Work with MHA/ FHA/ VA/ USDA loans. Detail-oriented on reviewing BPOs and Appraisals. Responsible for payment of delinquent taxes and ensuring proper payment has been received by taxing jurisdictions, while closely monitoring attorney files and overall QA and QC. Verify wire amounts and transferring wires to other institutions for a full settlement on home loans. Education:
North Central Texas College and North Lake College Computer Science & Business Management
Skills:
Problem-solving and critical thinking
Mortgage Process and Compliance
Implementation and integration
Risk and Credit analysis
Project management
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