Direct Patient Care & Patient Support
Resume:
Mary Mendoza
San Elizario, TX *****
**********@*****.***
Professional Summary
To utilize my skills in direct patient care to the best of my ability. Work Experience
Insurance Verification Specialist
Sterling Temporary Services-El Paso, TX
April 2023 to January 2025
· Insurance verification thru multiple portals, and check if authorization is required.
· Schedule / Reschedule appointments using Athena / Centricity
· Assist with complex inquiries regarding benefits, billing eligibility coverage and provide solutions for our patients
· Create verification schedule of coverage in addition confirm all referral/authorizations for patients Special Education - AID
San Elizario High School District-El Paso, TX
April 2016 to April 2024
· Provided assistance to students with disabilities.
· Assist teachers with lesson plans documenting progress notes on a daily basis.
· Monitor students for safety and provide guidance outside the classroom. Customer Service Representative
HGS Customer Support-El Paso, TX
September 2019 to April 2023
· Customer Service, Call Center, assist Humana individual medicare members with their plan in benefits.
· Pharmacy, enrollment-disenrollment and claims in policy.
· Answer inbound calls by providing outstanding customer service in a professional, friendly and timely manner.
Admissions Psychiatric Nurse Assistant
El Paso Psychiatric Center-El Paso, TX
May 2010 to January 2016
· Independently complete Social Assessment for the patients that meet regulatory requirements for admission or transfer.
· Provide quality psychiatric nursing care in an inpatient setting.
· Involved in providing emergency, health and personal care services to patients.
· An active participant in shift reports, treatment team meetings and staffing. I perform any combination of nursing duties commensurate with competency.
Clerk
FedEx Ground-El Paso, TX
August 2003 to March 2010
· Answer multi-line phone, operate fax and copy machine.
· Assist customers with tracing orders and drivers with route directions.
· Skills in organizations, communications, multi-tasking and time management. Ability to communicate orally and in writing.
Education
EL Paso Community College - El Paso, TX
January 2010 to Present
San Elizario H.S. - El Paso, TX
January 1989 to December 1994
Skills
• Medical office experience
• Medical receptionist
• Customer service
• Typing
• 10 key typing
• Word processing
• HIPAA
• Epic
• Anatomy knowledge
• ERP systems
• Pallet jack
• Materials handling
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