Administrative Assistant - Reception & Bookkeeping
Resume:
Contact
Education
Phone
**************@*****.***
**** ******** ** ********, ** 95206
Address
JENNIFER G. SUERO
Objective
Seeking a challenging position as ADMINISTRATIVE ASSISTANT using my education, skills and experience to improve and benefit a company that offers an opportunity for continued growth.
Experience
Dealing with student documentations management and payment processing
Answering phones and emails
Scheduling BLS/CPR Class
Calling Students and follow up their payments
Making files for new students, checking their documents, Updating Class Rosters, preparing materials for new students, Office Inventories
Delivered administrative support to team members, including making copies, sending faxes, organizing and rearranging schedules. Processed payments/payroll and updated accounts to reflect balance changes
Inputting and balancing Bank Reconciliation
Maintain all financial records to verify timely clearance of all credit and debit activities
Welcomed patients to front desk and engaged in friendly conversations while conducting check-in procedure
Transmitted Information or documents to patients using computer, mail or facsimile machine
Managed patients’ complaints and rectified issues to complete satisfaction Answered phones, responded to customer/patients’ inquiries, and transferred calls to appropriate staff members.
Office Operations
Receptionist Clerk/Bookkeeper
Front Desk Receptionist
June 2021 - Up to present
June 2020 - September 2022
July 2019 - March 2020
Altamont Healthcare
Sunny Place of Stockton
Zeiter Eye Medical Group
Marissa Cabutotan
209-***-**** Phone:
Tess Fernandez
Phone:
Reference
St Rita College
Manila Philippines
Philippine School of Business
Administration
Banking & Finance
1982
1986
English
Tagalog
Skills -
Language
Manila Philippines
Over 30 yrs
Clerical
Filing and Data entry
Customer and Personal Service
Typing
Service Orientation
Personnel and Human Resources
Management of Final Resources
Call center/collection
Sales
Reading Comprehension
Time Management
Administration & Management
JENNIFER G. SUERO
Objective
Seeking a challenging position as ADMINISTRATIVE ASSISTANT using my education, skills and experience to improve and benefit a company that offers an opportunity for continued growth.
Experience
Use computers for various applications, such as database management or word processing. Perform payroll functions, such as maintaining timekeeping information, processing and submitting payroll. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Create, maintain, and enter information into database. Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence, or other material. Complete forms in accordance with company procedures. Locate and attach appropriate files to incoming correspondence requiring replies. Compose, type, and distribute meeting notes, routine correspondence, or reports such as presentation or expense, statistical, or monthly reports.
Answer incoming customer phone calls and take appropriate action for each call Maintain customer satisfaction ratings based explicit criteria set forth by the company Attend mandatory training sessions to stay updated on product or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that requires managerial input
Input data into the company computer platform to keep each customer record updated. Port Clearance, dealing with agents to request in transit visa for crew signing on/ off, & to arrange transportation Checking all certificates of crew members joining the vessel. Dealing with Crew Inquiries regarding vacation, work break, compassionate leave To input all the crew documents in E-one and Fidelio. In charge of cabin assignments for all officers, staff and crew To communicate with the schedulers regarding crew schedule for vacation and extensions Dealing with crew assist for any emergency crew traveling airline tickets Chief Purser
Sprint Sales Representative
HR Crew Administrator
May 2016 - October 2017
January 2015- April 2016
October 2009 - May 2014
America Cruise Ferries
EGS/Alorica
Pullmantur Cruises
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