IT Support Analyst & QA Engineer

Jason T. Strother

206-***-**** • *****.********@*****.***

**** **** **, ****, ** 84532

Summary:

• Ability to analyze and effectively troubleshoot situations

• Skilled in understanding and preparing technical documentation and specifications

• Ability to learn and effectively use new information quickly

• Motivated team player that is adaptable in most settings Experience: 01/2020-Current JTS Media

Social Media Coordinator/Photographer/Videographer

• Team photographer/videographer for Utah Falconz, covering all home and away games

• Create social media posts with graphic design skills

• Communicate with the head coach/president on select team messages

• Oversee advertising within budget, including small ads and billboards

• Update the team website, including adding/updating fundraising forms as needed

• Work to attract a new fan base

• Assist in managing social media platforms for Utah Falconz

• Photographer for FI360news at college football games

• Photograph and video various sporting events

• Update the team website, including adding/updating fundraising forms as needed 07/2023-03/2024 Moab Regional Hospital

IT Support Analyst

• Manage Active Directory by adding, deleting, or updating Users.

• Assist current user with password resets, software installs, or add printers.

• Facilitate User computer upgrades and moves within the hospital. 04/2018-01/2023 Alteryx

QA Engineer (Embedded with DevOps)

• Design and maintain system level tests for Alteryx products

• Orchestrated quarterly builds for critical clients such as TomTom, Experian, Dun & Bradstreet, and Census, ensuring the timely and accurate delivery of data products.

• Created Chef and Terraform scripts, enabling the rapid deployment of AWS EC2 instances for build or test VMs, streamlining development and testing processes.

• Developed Python scripts to automate file management, enhancing operational efficiency and data handling.

• Utilized GitLab and Jenkins to execute Alteryx workflows and Python scripts, optimizing data processing and analysis.

• Developed and maintained Groovy scripts for Jenkins build pipelines, enabling smooth and reliable software builds.

• Provided support to Sales and Customer interfacing teams, addressing data-related inquiries and ensuring customer satisfaction.

• Supported and maintained GeoCoder tools within Alteryx Designer, contributing to data accuracy and functionality.

• Conducted build and test activities on each data build, ensuring the quality and reliability of data installations.

• Achieved Alteryx Core Certification, showcasing proficiency in Alteryx tools and data analytics. 01/1998 - 09/2017 Comcast Cable AT&T Mobility Alcatel USA T-Mobile USA Airtouch Cellular Wireless Translation Engineer

• Proficient in designing, building, testing, and certifying E911 networks for Comcast Cable, managing routing for VoIP networks, and ensuring E911 Phase 2 routing for AT&T Mobility.

• Created and executed test plans covering all aspects of testing and certification, ensuring network reliability.

• Diagnosed and resolved E911 network and routing issues, troubleshooted SS7 traces, and maintained effective communication with third-party vendors.

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• Successfully achieved FCC certification for "TEXT to 911" and ensured regulatory compliance for network builds.

• Facilitated smooth transitions of network markets, contributed to the growth of VoIP networks, and managed current and new builds for E911 Phase 1 and Phase 2 cuts.

• Led and mentored teams, ensuring their success, and managed the configuration and security of critical systems.

• Managed software patches, performed regression tests, and created test cases to ensure call processing quality.

• Set up, tested, and maintained VoIP networks for multiple organizations.

• Optimized call routing and maintained Least Cost Routing Guides (LCRGs), resulting in substantial cost savings.

• Collaborated with other carriers and vendors to resolve customer issues and maintain network functionality.

• Resolved customer trouble tickets, provided technical support, and acted as a lead for customer escalations. Military: 04/1993-04/1997 & 02/2009-02/2015 USMC US Army Reserve Light Armored Vehicle Commander/Instructor/PSYOP Team Leader

• Led a PSYOP team in the US ARMY RESERVE, managing a team of 2, including an interpreter, and played a crucial role in mentoring junior enlisted personnel, guiding them towards successful military careers.

• Maintained and secured various critical equipment, including Loudspeakers, Manpacks, and classified Satellite communications systems, ensuring operational readiness and security.

• As a USMC Instructor, provided instruction to new recruits on the basics of the LAV-25 in both field and classroom settings.

• Effectively managed classes of up to 60 students, ensuring a structured and educational environment for new recruits.

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