Growth-Oriented Operations & Customer Leadership
Resume:
Steven Rogers
*****************@*****.***
Operations and Customer Experience Leadership
With 25 years of experience across leadership, operations, sales, and customer service, I believe that sustainable business growth begins with investing in people, fostering accountability, and creating work environments where both employees and customers thrive. I’ve been recognized for increasing sales revenue, reducing turnover, and increasing operational efficiency in my most recent role as Managing Partner. I am people-first leader and believe that working through my team is the best approach to achieving success.
Core Competencies
Business Analytics • Communication • Sales Leadership • Customer Service Excellence • Team Leadership • Relationship Management • Revenue Growth • Operations Management • Human Resources • Coaching & Development • Onboarding • Hiring & Retention • POS • Site & Building Maintenance • Inventory Management • Purchasing • Receiving • Problem Solving • CRM • Insurance Sales • Life Insurance
Work Experience
Insurance Broker – Life & Health Symmetry Financial Group Remote August 15, 2026 – Present
Operate as a 1099 independent contractor, prospecting clients and managing the insurance sales process.
Gather client information and perform field underwriting to assess insurance needs and eligibility.
Educate clients on available life and health insurance products and present plans tailored to their needs.
Prepare and submit insurance applications to carriers.
Maintain organized client records in CRM software and manage scheduling and follow-up.
Managing Partner Longhorn Steakhouse Texarkana, TX September 10, 2018 – March 9, 2026
Led daily operations and customer experience for a high-volume business serving the local market.
Grew annual revenue to approximately $4.3M, contributing approximately $2M in growth.
Managed and developed a team of 50–60 employees while reducing turnover by 30%.
Maintained labor costs averaging 15% while protecting business profitability.
Developed 3 Assistant Managers who advanced into Managing Partner positions.
Supported regional development programs delivering presentations, coaching, and leadership feedback.
Managed inventory purchasing, cost controls, waste reduction, and facilities oversight.
General Manager Scottie’s Grill LLC Texarkana, TX April 1, 2016 – September 9, 2018
Directed sales, service, marketing, staffing, events, and operational performance for a Mom and Pop.
Built customer relationships and led service standards to drive repeat business.
Streamlined operations to accommodate the 250-seat indoor/outdoor dinning areas.
Coordinate events and concerts selling up to the capacity of 1500 ticket sales.
Resourced staffing for sound, security, food trucks, bars, and event staff.
Certified Trainer / Server / Bartender Olive Garden Panama City Beach, FL September 2012 – March 2016
Delivered exceptional guest experiences and trained team members on service standards and sales opportunities.
Lead training classes for new team members in service, bar, and culinary roles.
Supported seasonal staffing and recruiting efforts for this destination location.
Collaborated with leadership to improve customer satisfaction and employee performance.
Supervisor / Department Manager Albertsons Texarkana, TX February 2001 – August 2012
Managed retail operations while supporting customer satisfaction, merchandising, staffing, and sales goals.
Worked in multiple departments gaining knowledge of all aspects of the business.
Gained experience in merchandising resets, customer service, tobacco, lotto, cashier, POS, site maintenance, inventory, purchasing, receiving, unloading freight, motorized fork lifts, bailers, compactors.
Education and Certifications
University of Phoenix
Bachelor of Science
Information Technology – Software Engineering, Project Management
Manager Food Safety Certification
Texas
TX – General Lines
Life/Health NPN: 22321699
Contact this candidate