Customer Service & Leasing Specialist

NOREAL FELTUS

Katy, TX 504-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in residential leasing, healthcare customer service, call center operations, security, and guest transportation. Skilled in handling high-volume inquiries, resolving concerns, maintaining accurate records, processing applications and account updates, and providing professional service by phone, email, and in person. Organized, dependable, and comfortable working with confidential information, data entry, Microsoft Office, and fast-paced customer environments.

CORE SKILLS

Customer Service • Leasing & Resident Relations • Call Center Operations • Inbound/Outbound Calls • Application Processing • Data Entry • Account Updating • Complaint Resolution • Conflict Mediation • Email Handling • Microsoft Office • Scheduling • Healthcare Support • HIPAA/PHI Awareness • Prescription Verification • Records Management • Safety & Security • Guest Transportation

PROFESSIONAL EXPERIENCE

Leasing Agent Windsor at Manhattan Aug 2024 - Jan 2026

Residential Property Management

Managed the leasing process from prospect inquiries and property tours through application processing, approval, lease preparation, and move-in.

Presented apartment features, amenities, pricing, and community benefits while providing responsive service to prospective and current residents.

Processed rental applications, maintained accurate resident and prospect records, and prepared lease and renewal documentation.

Followed up with prospective residents, answered phone and email inquiries, and supported leasing activity and resident retention.

Addressed resident questions and concerns and coordinated with maintenance and management teams for timely resolution.

Assisted with resident account inquiries, rent-related questions, move-out procedures, and general office administration.

Security Guard Inner Parish Security Jan 2023 - May 2025

New Orleans, LA

Monitored assigned areas, controlled access, and maintained a visible security presence to support a safe environment.

Conducted routine patrols and reported safety concerns, suspicious activity, and incidents according to site procedures.

Assisted visitors and customers professionally while enforcing property rules and access requirements.

Completed clear incident and activity reports and communicated concerns promptly to supervisors or appropriate personnel.

Customer Service Representative GOHEALTH Mar 2021 - Feb 2023

Remote

Assisted customers with healthcare questions and service needs while delivering accurate and timely information.

Answered patient questions and data requests and maintained detailed records of customer interactions and transactions.

Ordered and verified prescriptions for accuracy, including contents and labeling, to support safety standards.

Monitored prescribing trends for compliance and supported accurate documentation and follow-up.

Handled and verified patient records while following HIPAA and PHI confidentiality requirements.

Caller Representative Mortgage Revu Mar 2019 - Feb 2022

Las Vegas, NV

Handled customer calls related to mortgage refund inquiries while completing accurate data entry and account documentation.

Resolved customer questions and concerns with professional service focused on satisfaction and retention.

Explained available offerings and special pricing clearly to help customers understand their options.

Completed follow-up calls to confirm satisfaction, answer additional questions, and maintain positive customer relationships.

Shuttle Driver (Part-Time) Hilton 2018 - 2021

Kenner, LA

Transported hotel guests safely and courteously while providing friendly, professional customer service.

Assisted guests with luggage, directions, and transportation questions and communicated clearly regarding pickup and drop-off needs.

Performed routine vehicle safety checks and reported maintenance or safety concerns promptly.

Maintained a clean, organized shuttle and followed traffic laws, hotel procedures, and scheduled transportation routes.

EDUCATION

High School Graduate Christ First Christian Academy May 2014

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