Technology Project Manager, DevOps & SRE

Abhishek Bhojak

+91-966******* • ****.********@*****.*** • Gurugram, Haryana

https://www.linkedin.com/in/abhishek-bhojak-a9948b1a4/ Professional Summary

Project Manager with 8 years in technology delivery, six of them owning project and product outcomes end to end. Runs concurrent multi-pod engagements across DevOps, SRE, QA, and Development, with a track record in cloud cost optimisation, AWS partnership management, and building SRE frameworks from the ground up.

• 20+ concurrent engagements • 90% on-time milestones • 30 engineers under capacity plan • 20% AWS spend reduction • MTTA and MTTR Reduction

WORK EXPERIENCE

Squareops Technologies Pvt Ltd- Project Manager

July 2022 - Present (Gurugram, Haryana)

SquareOps is a cloud and DevOps solutions company that helps businesses build, scale, and manage modern cloud infrastructure using automation, Kubernetes, and CI/CD practices.

Project Management

Strategic Delivery & Governance

● Manage 20+ concurrent client engagements across DevOps, SRE, QA, and Development pods, delivering 90% of milestones on or ahead of schedule.

● Build project plans, Gantt charts, and executive dashboards tracking on-time delivery, budget variance, and scope changes, giving leadership and clients weekly visibility into project health.

● Manage evolving product roadmaps, keeping requirement changes traceable against baseline scope, estimates, and timelines.

Stakeholder Alignment & Cross-Functional Leadership

● Serve as the primary point of contact for client and executive stakeholders, setting delivery expectations and reporting status through each phase of the project lifecycle.

● Resolve cross-team dependencies and sequencing conflicts on shared architectural initiatives.

● Plan capacity across 30 engineers, reallocating workload between engagements to protect committed dates.

Agile Maturity & Process Optimization

● Facilitate sprint planning, stand-ups, reviews, and retrospectives to keep sprint scope and delivery predictable.

● Review workflow and delivery data to identify recurring bottlenecks, adjusting process and handoffs to reduce delays between teams.

● Maintain risk registers and mitigation plans, escalating blockers early enough to hold commitments.

Cloud FinOps & Team Development

● Reduce client AWS spend by 20% by analyzing infrastructure usage and directing engineering teams on right-sizing, storage tiering, and architecture changes.

● Convert retrospective findings into standardized practices reused on later enterprise deployments.

● Mentor team members and give structured feedback to improve delivery consistency and cross-team collaboration.

Certifications

Scrum Foundation

Professional Certificate

(SFPC) from CertiProf

Skills & Tools

Methodologies: Agile,

Scrum, Project Life

Cycle Management,

Stakeholder

Management.

Tools: Jira, Trello,

Zoho, AWS Pricing

Calculator, draw.io,

Gantt Charts.

Domain Expertise:

AWS Cloud (APN, Cost

Optimization/FinOps),

SaaS Product

Management, Quality

Assurance, SRE /

Incident Management

(MTTR reduction),

Quality Assurance

Education

B.Tech: Computer

Science & Engineering

VIT, Jaipur (RTU, Kota)

2008 – 2012

Product Management: Atmosly Self-Service DevOps Platform Product Leadership & Roadmap Strategy

● Own the product roadmap for Atmosly, a self-service DevOps platform, from concept through sprint execution to release, prioritizing features using ROI-based scoring.

● Translate customer requirements into scoped platform enhancements, working with clients and engineering to define what ships. User Experience & Cross-Functional Delivery

● Review Figma prototypes and UX flows against business requirements before build, catching gaps between design intent and delivered functionality.

● Run end-to-end functional and usability testing ahead of each release to confirm deployment readiness.

● Act as the interface between design, engineering, and clients, resolving requirement conflicts before they reach development. APN (AWS Partner Network) & Compliance Management

Partnership & Funding

● Own the AWS Partner Network relationship as primary liaison with AWS teams, maintaining the organization's AWS Advanced Partner status and associated tier benefits.

● Manage the end-to-end ACE pipeline, registering and progressing 20+ opportunities and securing AWS funding across POC, CEI, IW, and MDF programs to offset delivery costs and improve margins.

● Support enterprise pre-sales with AWS cost estimates (Pricing Calculator) and cloud infrastructure diagrams (draw.io) for client proposals. Competencies & Compliance

● Direct cross-functional engineering efforts to secure AWS Cloud and Devops competencies, Well-Architected, RDS Migration, and EKS Migration.

● Maintain the documentation and audit evidence required for AWS Well-Architected and Advanced Tier compliance.

● Led the compliance workstream that took Atmosly to ISO 27001 certification, aligning architecture and workflows to the required controls. Managed Services SRE

Framework & Incident Response

● Built the SRE delivery framework from scratch — SOPs, escalation matrices, and accountability structures — for a 6-engineer team supporting 4 clients.

● Authored technical runbooks for common incidents and operational workflows, reducing time to recovery on recurring incidents.

● Restructured incident response for high-severity events, defining ownership, escalation paths, and client communication protocols. Availability Operations

● Design 24/7 shift rosters providing zero-gap coverage, against SLA commitments.

● Cut Mean Time to Acknowledge by tuning alert thresholds and rules to reduce noise, so on-call engineers act on signal rather than false positives.

● Balance workload across shifts to sustain round-the-clock coverage without overloading a six-person team.

RBSE

10th (2005) 80.83%

12th (2007) 75.08%

Language

English: Read, Write,

and Speak

Hindi: Read, Write, and

Speak

Cognomen

Feb 2020 - June 2022 (Bengaluru, Karnataka)

Cognomen is building a decentralized AI-powered facial identity infrastructure for India, enabling secure payments, access, and KYC through privacy-preserving face recognition, with user-owned encrypted biometric data stored on blockchain as NFTs. Product Owner

Backlog & Prioritization

● Translated market and customer requirements into user stories and acceptance criteria, grooming the backlog to keep development aligned with business goals.

● Applied prioritization frameworks including Kano to categorize features into must-haves, performance drivers, and differentiators, focusing engineering effort where it moved user satisfaction.

● Tracked behavioral metrics — click-through rate (CTR), daily active users

(DAU), and Net Promoter Score (NPS) — to identify where users dropped off and directed iterative product changes accordingly. Engineering Execution

● Worked with engineering to adopt test-driven development, reducing rework and defect volume in later sprints.

● Unblocked development teams on requirement and scope questions during sprints to keep release cycles predictable.

Senior Consultant

Platform Strategy & Partnerships

● Led the transition of a standalone facial recognition product into a B2B-integrable platform, opening it to external system integration.

● Built partnerships around the platform's facial recognition capability, extending its reach into partner ecosystems.

Client Engagement & Delivery

● Ran end-to-end client engagements, conducting discovery interviews to translate business requirements into technical solutions.

● Delivered product demonstrations and API knowledge-transfer sessions to onboard clients onto complex integrations.

● Built training frameworks on product features and API capabilities, shortening ramp-up time for new team members.

● Coordinated API and integration testing with QA, and gave design and content feedback on the customer-facing journey, before client deployments. Minix IT Hub Pvt. Ltd

Sep 2018 - Dec 2019 (Jaipur, Rajasthan)

Minix IT Hub delivers a complete range of digital solutions to help businesses establish and grow their online presence. From website development and custom web applications to SEO, digital marketing, and software development, we provide end-to-end services tailored to client needs.

Quality Assurance Engineer

Testing Strategy & Execution

● Executed manual testing across mobile and web applications — sanity, functional, API, and regression — for each release cycle.

● Wrote test plans and test scenarios covering core user flows, establishing repeatable coverage across releases.

● Conducted UX testing ahead of deployment to catch usability issues before they reached end users.

Defect Management & Stakeholder Communication

● Owned the defect lifecycle, running bug triage to classify and prioritize by business impact, severity, and release timelines.

● Reviewed functional specifications and design documents early to identify edge cases before development began (shift-left testing).

● Delivered product demonstrations to clients and stakeholders, walking through feature readiness and known limitations.

Career Break Civil Services Preparation 2012 – Aug 2018

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