Management Consultant / Project Manager

Robert Hartmann

Management Consultant

Westfield, MA +1-570-***-**** ******@*********.*** linkedin.com/in/bob-hartmann-23150/ Profile

Management Consultant with more than two decades of experience advising public and private sector organizations on business transformation, operational excellence, digital modernization, and strategic growth initiatives. Proven success partnering with C-suite executives and senior stakeholders to solve complex business challenges, optimize organizational performance, and deliver enterprise-wide change across telecommunications, healthcare, banking, government, and technology industries. Recognized for leading high-impact consulting engagements involving market expansion, PMO establishment, process improvement, technology transformation, financial optimization, and large-scale program delivery. Bring unique blend of strategic advisory expertise, cross-functional leadership, and execution excellence, consistently helping organizations improve efficiency, strengthen governance, mitigate risk, and achieve sustainable business outcomes across domestic and international markets. Areas of Expertise

Management Consulting Business Transformation Strategic Planning & Execution Operational Excellence Digital Transformation Enterprise Program Management PMO Strategy & Governance Executive Stakeholder Engagement Solution & Consultative Selling Organizational Change Management Technology Strategy Design Agile/Scrum & Waterfall Leadership Global Client Relationship Management ERP & CRM Transformation Customer Experience Optimization Market Entry Strategy Business Development Financial & Operational Analysis Cost Optimization Risk Mitigation & Governance Vendor & Partner Management Telecommunications Consulting Healthcare Transformation Banking & Financial Services Consulting Government Advisory Services Infrastructure Modernization Enterprise Systems Implementation Professional Experience

Independent Outsourcing Consultant/Senior Project Manager Freelance Westfield, MA 2005 — Present

Direct end-to-end consulting engagements and complex project portfolios for clients across telecommunications, healthcare, banking, government, and technology sectors. Drive strategic transformation initiatives by partnering with executive leadership to align business objectives with technology solutions. Cultivate trusted client relationships by delivering high-impact solutions, mitigating project risks, and consistently achieving measurable business outcomes within schedule and budget expectations.

• Spearheaded enterprise Customer Care and Billing system implementation for Embratel while establishing PMO governance, coordinating cross- functional stakeholders, and managing vendor relationships.

• Orchestrated Machine Learning-powered voice-enabled chatbot program for Blue Cross & Blue Shield, modernizing prescription ordering and improving customer experience.

• Conducted statewide telecommunications financial audit for State of Maryland, uncovering cost-saving opportunities and raising financial oversight.

• Advised government organizations in Brazil and Colombia on technology market expansion and IT export strategies, supporting long-term economic growth initiatives.

• Led Agile/Scrum-based ERP and CRM modernization programs for healthcare organizations, enhancing performance and business processes.

• Managed large-scale technology infrastructure projects for Bank of America, overseeing data center, network, and voice communication deployments across multiple locations.

• Executed relocation of over 6,000 U.S. Department of Transportation personnel to new Washington, DC facility while maintaining uninterrupted business operations.

Vice President – Americas Suntec Business Solutions Wilkes-Barre, PA 2002 — 2005 Established operational frameworks, governance practices, and business processes to support scalable organizational growth. Headed project execution by coordinating internal resources, client stakeholders, and implementation activities. Cultivated strategic customer relationships by translating business requirements into practical technology solutions. Drove collaboration between global delivery teams and regional leadership to achieve project milestones and business objectives. Identified market opportunities and contributed to business development initiatives that expanded client portfolio.

• Led cross-functional teams in launching company's first U.S. client engagement from planning through successful deployment.

• Developed market-entry strategies that accelerated business presence and strengthened competitive positioning across Americas.

• Advanced operational excellence by aligning project delivery, commercial priorities, and long-term growth strategies across Americas.

• Improved organizational credibility by delivering high-quality implementations, resolving complex challenges, and promoting customer satisfaction.

• Directed establishment and expansion of U.S. operations for India-based telecommunications software provider, building strong foundation for regional growth.

Additional Experience

Principal Consultant Electronic Data System Waltham, MA Education

Master of Business Administration in Finance Western New England University Springfield, MA Bachelor of Business Administration in Accounting Western New England University Springfield, MA