Senior Management Analyst & Data Reporting Specialist
Resume:
Professional Summary
Senior Management Support & Data Analysis (Since May 2019): Serve as a pivotal support system for senior agency management, specializing in the design and production of high-profile presentation materials. Routinely generate intricate charts, reports, and documentation tailored for senior management utilization. Demonstrate proficiency in conducting analytical and evaluative tasks, leveraging advanced electronic databases to enhance reporting capabilities. Responsible for the systematic organization and maintenance of electronically stored information. A dynamic Management and Program Analyst with over 24 years of invaluable federal service, specializing in labor relations strategy and negotiations. Renowned for reducing the Federal IPAC
(Intragovernmental Payment and Collection) suspense from $70M to a remarkable $9.1M within a year, underlining unparalleled analytical and process refinement expertise. Proven leadership in budget formulation, program analysis, and data-driven decision-making, complemented by proficiency in streamlining operations, pinpointing inefficiencies, and instating effective guidelines. Celebrated as a pivotal team player and the primary "go-to" expert for multifaceted challenges. Skilled in personnel actions, onboarding, and maintaining unwavering adherence to federal standards. Eager to explore advanced roles in program analysis or supervisory domains, bringing a wealth of knowledge and a track record of transformative achievements.
Work Experience
MANAGEMENT AND PROGRAM ANALYST (GOVERNMENT CONTRACT) Itility, LLC., The Department of Homeland Securities, Washington, DC 05/2019 - Present Salary: $76K p.a
Strategic Planning & Reporting: Spearheaded and executed long-range plans, notably devising a strategy that significantly reduced Federal IPAC (Intragovernmental Payment and Collection) suspense from $70M to $9.1M. Solely managed, researched, and updated the Federal IPAC Suspense Report, servicing both internal departments and external entities such as the Coastguard Finance Center.
Operational Analysis & Process Improvement: Initiated novel workflows that ensured prompt submission and approval of commercial accounts payable invoices. Utilized Excel to meticulously track invoice updates, status, and payments, ensuring zero interest penalties. Delivered key analyses of accounts payable data, offering critical recommendations to senior leadership. Hosted and participated in executive briefings to provide transparent updates on IPACs and invoice statuses. Data Integrity & Management: Demonstrated proficiency in using FSMS financial database to fetch data daily, ensuring accurate IPAC payments and validating contracting officer approvals. Regularly updated shared reports on SharePoint, proactively identified payment errors, and provided recommendations to enhance data accuracy. Maintained an unwavering oversight of data validity and integrity, becoming the pivotal point person for data quality. Document Preparation & Review: Assisted the Assistant Executive Secretary in crafting and refining FDIC Board and administrative reports. Conducted meticulous cross-referencing to verify the accuracy of cited data points.
Program Coordination & Management: Established as the primary contact for processing Commercial Invoices timely. Generated and updated invoice reports, ensuring real-time status visibility. Diligently maintained historical data and served as the lead during the weekly Financial Sync Conference Calls, providing comprehensive invoice updates.
Statistical Reporting & Analysis: Proactively addressed internal and Legal Division management requests, offering statistical data pertinent to the operational efficiency of the legal office. Crafted standard and ad hoc reports, analyzing data to offer actionable insights into the office's functioning. Relevant Duties:
HIGH SCHOOL DIPLOMA:
ADVANCED PLACEMENT
STUDIES
Completed coursework with
Honors 4.0 GPA; Ranked in
Top 10% of class.
Major in Professional
Development for Federal
Employees.
Northwestern Senior High,
Hyattsville MD
Education
Karen Allen
KA
*****************@*****.***
Bowie MD 20716
Management and Program Analyst
Certifications,
Licenses, & Training
Information Technology and
Project Management Training,
Department of Agriculture
School of Federal Employees.
Montgomery College, Silver
Springs MD
Extensive on the job Training
with the Internal Revenue
Internal Education Program
Training facility for Federal
Employees.
Computer Skills
Advanced Excel (financial
spreadsheets)
Microsoft Word
Visio
Financial Report Analysis
Financial Database Management
HRIS & HR Connect Systems
Finance Center Database
Proficiency
MANAGEMENT AND PROGRAM ANALYST (GOVERNMENT CONTRACT) - CONTINUED Itility, LLC., The Department of Homeland Securities, Washington, DC 05/2019 - Present Knowledge of the mission, functions, objectives, procedures and techniques required to support FDIC Corporate operations.
Ability to compile, review, and analyze data, then draw appropriate conclusions based on that analysis, summarize and prepare present data.
Knowledge of computer based software applications and information management tools, including Microsoft Office software (Word, Excel, Access, and PowerPoint), Adobe Acrobat and SharePoint. Skill in coordinating and collaborating with higher- grade staff in other Divisions and Offices to meet the program and management needs of the Legal Division. Ability to communicate orally with all levels of management and employees, to communicate findings, recommendations, and solutions in support of management, administrative and organizational operations.
Ability to communicate in writing with all levels of management and employees, to communicate findings, recommendations, and solutions in support of management, administrative and organizational operations.
Skill in handling assignments requiring accuracy, attention to detail, and producing quality work under tight deadlines.
Knowledge of Corporation operating guidelines governing administrative programs to support review, analysis, or evaluation of management, administrative and organizational changes. Successfully concluded Fiscal Year 23 on schedule, ensuring all financial obligations were met without incurring interest penalties. Demonstrated leadership in guiding the Corrective Action Plan (CAP) to full resolution, ultimately achieving success in lifting the agency from the CAP status. Solely reduced Federal IPAC suspense from $70M to a record low $9.1M within one year, showcasing exceptional analytical skills and process improvement acumen. Serve as the primary liaison between CWMD Budget Execution and Coast Guard Finance Center, streamlining inter-agency communication and processes for over 3 years. Actively oversee and maintain a major substantive budget, ensuring timely processing of accounts payable payments, both domestically and for overseas vendors. Collaborated with top-level management to redesign key metrics, identifying bottlenecks and resolving them expeditiously.
Successfully executed over 23 accounts payable invoices during year-end processing, utilizing the Secured Payment System (SPS) to ensure prompt payment. Developed and implemented strategic human capital initiatives, continually assessing and improving plans to meet DHS organizational goals.
Regularly prepare and present executive reports addressing complex human capital requirements that directly influence the strategic management of DHS HQ. Initiated and led weekly budget and accounting meetings, providing expert guidance on budgetary procedures for major national office programs.
Consistently provide high-level consultation, serving as an authoritative figure for other managers and program specialists.
Spearhead long-range planning and analysis of novel substantive agency programs, even when precedents are scarce.
Relevant Skills Performed (Daily):
Major Accomplishments and High-Level Responsibilities: Karen Allen
*****************@*****.***
Bowie MD 20716
Management and Program Analyst
Key Skills
Labor Relations Strategy
Federal Budget Formulation
Program Analysis and
Enhancement
Data-Driven Decision Making
Personnel Action Administration
Project Management Expertise
Grievance Case Management
Advanced Quantitative
Assessment
Operational Process
Improvement
Executive-Level Communication
Federal Acquisition and
Procurement
HRIS & HR Connect Proficiency
Federal IPAC Suspense
Reduction
Conference and Event
Coordination
Work Experience (Continued)
MANAGEMENT ASSISTANT - LABOR RELATIONS STRATEGY AND NEGOTIATIONS OFFICE, WORKFORCE RELATIONS DIVISION
Internal Revenue Service, Washington DC 08/1999 - 09/2017 Salary: GS-11 Step 5 Strategically served as the primary liaison between Workforce Relations Division leadership, IRS executives, Labor Relation Specialists, and the National Treasury Employees’ Union office, ensuring efficient communication and alignment.
Successfully coordinated three promotional details, including roles in the Work-Life Benefits office and Agency-Wide Support Services, showcasing versatility and adaptability. Proficiently managed the budget formulation for the Labor Relation, Strategy and Negotiation office, demonstrating fiscal responsibility and budgeting acumen. Actively participated in five distinct project management tasks, including leading an initiative with the Agency-wide Support Services to secure light activation kits for IRS locations. Accurately maintained the Director’s calendar, expertly handling meeting logistics and ensuring smooth scheduling.
Diligently reviewed and updated the service-wide National Agreement Contract reference handbook, guaranteeing compliance with upper leadership directives. Regularly participated in leadership meetings, capturing detailed notes and tracking action items to ensure follow-through and accountability.
Spearheaded the development of new operational methods that became standard guidelines, improving overall workflow and efficiency.
Seamlessly managed multiple tasks and quickly adjusted to changing organizational priorities, epitomizing agility and resilience.
Efficiently coordinated and planned monthly director and staff offsite Operational Reviews, ensuring successful execution of conferences.
Expertly analyzed, evaluated, and interpreted data for the Labor Relations Strategy and Negotiations office, using database and spreadsheet software.
Routinely generated comprehensive reports to aid decision-making processes and studies pertaining to grievance procedures.
Collaboratively worked with Human Capital Office members, ensuring that activities were executed promptly and effectively.
Definitively identified and addressed issues in program operations, utilizing both quantitative and qualitative methods.
Consistently ensured accuracy of data statistics related to coordinated travel and related reports. Adroitly communicated with external vendors, including hotels and airlines, to plan and assess travel for office staff.
Assisted in the preparation and presentation of documents, briefings, and reports that were critical to Department level goals.
Vigilantly managed labor relations specialists' grievance case files, ensuring they were updated and closed in a timely manner.
Frequently used management techniques and systems to ensure efficient coordination of activities within the office.
Seamlessly integrated with various HR Information Systems during staff assistant positions, gaining expertise in Operational HRIS, Employee Information Systems, and Position Control Systems. Skillfully administered personnel actions in HR Connect, handling tasks such as Quality Step increase, Mass Re-Alignment, and Within Grade increase.
Expertly operated within the Concur software, managing travel authorizations, reservations, and voucher finalizations.
Effectively used Microsoft suite including Excel, Word, PowerPoint, Project Server, and SharePoint to streamline operations and improve office efficiency. Managed acquisitions as the federal purchasing card holder, initiating large purchases and liaising with the procurement office.
Major Accomplishments and High-Level Responsibilities: Duties and Skills:
Karen Allen
*****************@*****.***
Bowie MD 20716
Management and Program Analyst
Work Experience (Continued)
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