Customer Service & Front Desk Assistant
Resume:
Pharcy Onyango
*****************@*****.***
Nairobi -Kenya
PROFESSIONAL PROFILE
Energetic and customer-focused professional with experience in front office operations, customer service, sales, and administrative support. Skilled in welcoming visitors, handling inquiries, scheduling appointments, maintaining records, and ensuring a professional reception environment. Strong communication skills in English and Kiswahili, with a positive attitude, attention to detail, and the ability to work effectively in busy environments. Seeking to contribute as a Front Desk and Administrative Assistant by delivering excellent client service and supporting smooth daily office operations.
CORE SKILLS
- Front desk and reception management
- Customer service and client relations
- Telephone handling and inquiry management
- Appointment scheduling and coordination
- Administrative support and record-keeping
- Filing and document organization
- Written and verbal communication
- Stock monitoring and office organization
- Cash handling and POS operations
- Problem-solving and adaptability
- Teamwork, punctuality, and reliability
- English and Kiswahili communication
- Confidentiality and professional conduct
WORK EXPERIENCE
Customer Service & Sales Assistant
KEDA Ceramics Ltd – Kisumu
April 2025 – October 2025
- Welcomed and assisted customers professionally, creating a positive first impression and ensuring excellent client service.
- Responded to customer inquiries, provided accurate product information, and directed clients to appropriate solutions.
- Handled customer orders and POS transactions accurately while maintaining professionalism and attention to detail.
- Maintained organized product displays and records related to stock management to support efficient daily operations.
- Communicated effectively with customers and colleagues to address requests and resolve routine concerns.
- Maintained a clean, orderly, and welcoming customer-facing environment.
- Demonstrated reliability, teamwork, adaptability, and the ability to manage multiple customer requests in a busy environment.
Receptionist (Internship)
Kisumu Business Center – Kisumu
January 2023 – March 2024
- Welcomed and directed clients and visitors, creating a professional first impression.
- Managed front desk activities and responded to routine inquiries.
- Handled incoming telephone calls and directed inquiries appropriately.
- Scheduled appointments and assisted with meeting coordination.
- Maintained office records and supported filing and document organization.
- Assisted with daily administrative duties to support smooth office operations.
- Kept the reception area organized, clean, and presentable.
- Communicated courteously with clients and staff while maintaining professionalism. EDUCATION
Bachelor of Arts in Social Sciences
University of Nairobi
Expected completion: 2025
KEY ACHIEVEMENTS
- Commended for professionalism and effective customer handling.
- Supported efficient record-keeping and office organization.
- Built positive customer relationships through clear communication and responsive service. LANGUAGES
- English
- Kiswahili
REFERENCES
Available upon request.
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