Field Operations & CRM/ERP Specialist

ANDREA LARISSA MARTINEZ

Buda, TX 512-***-**** Open to Remote & Hybrid Roles

Bilingual (English/Spanish)

OPERATIONS COORDINATOR FIELD OPERATIONS SPECIALIST ERP & CRM SYSTEMS PROFESSIONAL SUMMARY

Experienced operations professional with a strong background in CRM and ERP systems, payroll support, dispatching, scheduling, customer service, and field coordination. Proficient in Salesforce CRM, SAP ERP, QuickBase, Paycom, and DealerSocket. Skilled at maintaining accurate records, supporting field teams, coordinating daily operations, and communicating effectively with clients and stakeholders. CORE SKILLS

Salesforce CRM SAP ERP QuickBase Paycom DealerSocket ERP Systems CRM Systems Dispatching & Scheduling Payroll Support Field Operations Quality Control Reporting & Documentation Vendor Coordination Customer Service Data Entry Bilingual Communication PROFESSIONAL EXPERIENCE

Field Supervisor, Innova Services June 2025 - Present Supervise field technicians and contractors, coordinate daily assignments and priorities, conduct quality inspections, monitor productivity, attendance, safety, and field reporting, assist with vendor selection, create scopes of work, and communicate with clients to resolve service and scheduling concerns. Field Service Representative (Hybrid/Remote), Enertech Resources Jan 2022 - Mar 2025 Managed dispatching and scheduling through QuickBase, monitored timekeeping records to support payroll accuracy through Paycom, coordinated field rosters and per diem requests, maintained service documentation, and supported communication between field personnel and management. Administrative Assistant / Receptionist, Ramirez Landscaping Sep 2021 - Feb 2022 Managed payroll documentation, bookkeeping, scheduling, inventory tracking, customer inquiries, and general administrative support while helping maintain efficient office operations. Senior Collections Specialist, Kyle Chapman Motors May 2017 - Jul 2021 Managed customer accounts using Salesforce and DealerSocket, negotiated payment arrangements, processed payments, maintained detailed financial records, and delivered professional customer service throughout the collections process.

EDUCATION

High School Diploma, Lincoln Academy, Houston, TX