Soft Skills & Behavioral Trainer,Content Development,Process Training

MANISH TANWAR

Training Manager Onboarding, OJT & Content Design Financial Services L&D

946-***-**** **********@********.** linkedin.com/in/manishtanwar-3b24547a

PROFILE

Training professional with 21+ years across BFSI, retail, petroleum, and automotive sectors, including direct financial-services training experience in microfinance (Bharat Financial Inclusion Ltd.) with an IIBF Certified Trainer credential and Reliance Foundation certifications in Microfinance and Finance. Skilled at designing new hire onboarding and structured On-the-Job Training (OJT) with defined milestones, building content from scratch (decks, facilitation guides, workbooks, assessments), maintaining LMS/MIS dashboards for tracking and reporting, and converting technical/regulatory concepts into plain, learner-ready material. Fluent in Hindi and English, comfortable facilitating diverse learner groups, and experienced measuring training impact through completion rates, assessment scores, and business outcomes.

CORE STRENGTHS

• New Hire Onboarding & Structured OJT Program Design (milestones, evaluation checkpoints)

• Financial Services Training — BFSI/Microfinance domain, IIBF Certified Trainer

• Training Content Creation — decks, facilitation guides, workbooks, assessments, self-study material

• LMS / MIS Training Dashboards — content tracking, learner records, completion reporting

• Performance Gap Analysis & Targeted Intervention Design

• Training Metrics & Reporting — attendance, completion, pass rates, effectiveness

• Facilitation — holds a room, manages diverse groups, adapts delivery in real time

• Bilingual Delivery (Hindi & English); simplifies complex financial/regulatory concepts

PROFESSIONAL EXPERIENCE

Assistant Manager – Training Bharat Financial Inclusion Ltd., Haryana & NCR From Jun 2023

• Designed and delivered new hire onboarding/induction and refresher, compliance, and behavioral training for 500+ frontline staff and relationship officers in a microfinance/BFSI environment.

• Built structured on-the-job training frameworks tied to performance milestones, based on TNA and performance-gap analysis; contributed to a 35% improvement in sales conversion.

• Built and maintained digital MIS/LMS-style training dashboards for tracking attendance, completion, and delivery, achieving 95% on-time delivery of planned interventions.

• Measured training effectiveness through pre/post assessments and field observation; prepared and presented learning outcomes and ROI reports to senior leadership.

Business Development Manager Samollan India Pvt. Ltd., Punjab & J&K Apr 2022 – May 2023

• Designed and delivered technical, operational, and customer-service excellence training for 50+ partner workshops, lifting CSAT scores by 30%.

• Conducted network-wide TNA and built modules targeting soft-skills and customer interaction gaps.

• Managed external training partners and vendor agreements supporting capability-building.

Asst. Network & Franchise Development Manager Reliance BP Mobility Ltd., Punjab May 2021 – Apr 2022

• Led dealer onboarding/induction and delivered behavioral and performance coaching to dealer sales teams to hit quarterly targets.

• Tracked KPIs (fuel volume, conversion, profitability) and ran continuous-improvement training based on performance data.

• Partnered with senior stakeholders and regional heads to align training with business goals.

Training Manager Indus Management Consultants Pvt. Ltd., North India Nov 2014 – May 2020

• Owned L&D strategy and annual training plans for petroleum retail networks (BPCL, Indian Oil, Reliance), reaching 2,000+ frontline staff.

• Built SOP manuals, e-learning, HSE, and soft-skills curriculum aligned to safety/regulatory standards.

• Ran TNA and ROI/impact analysis across states; developed Train-the-Trainer programs for sustainable internal capability.

• Served as Rajasthan State Coordinator, engaging stakeholders and vendors to deliver state-level training on time and on budget.

Deputy Manager – Sales Marion Wuerth India Pvt. Ltd., Punjab & HP Dec 2011 – Oct 2014

• Delivered consultative-selling, negotiation, and objection-handling training to dealer sales teams across Automotive, MRO, and VAS.

• Achieved 120% of annual sales target while coaching team members on competency-based performance.

Senior Officer – Sales & Service Exide Industries Ltd., Haryana Sep 2007 – Nov 2011

• Delivered technical training and service support to dealers/retailers; onboarded new channels with structured orientation.

• Coached team on consultative selling and customer retention; set sales forecasts and performance targets.

Sales Manager Modern Automobiles (Maruti Suzuki), Chandigarh Aug 2006 – Aug 2007

• Trained dealership sales teams on product knowledge, consultative selling, objection handling, and CX; improved conversion by 30%.

• Built training modules for sales process and test-drive protocols; ran product launches and customer education events.

EDUCATION

MBA – Marketing Management, Himalayan University (2014 – 2016)

B.A. – History, Govt. PG College, Kalka (2003 – 2006)

CERTIFICATIONS

• Certified Trainer – Indian Institute of Banking & Finance (IIBF), 2024

• Certificate Course in Microfinance – Reliance Foundation, 2025

• Foundation Course in Finance – Reliance Foundation, 2025

• Cyber Security – Tech Mahindra, 2024

• Maruti Certified Internal Trainer – Maruti Suzuki, 2008

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