Scheduling Coordinator & Call Center Lead

Michaela A. Powers

***Forestwood Dr. Archdale, NC 27263 336-***-**** ***.*******@*****.***

Objective

-To build a successful career with opportunities for growth and advancement Education

DIPLOMA JUNE, 2014 TRINITY HIGH SCHOOL

NAIL TECHNICIAN LICENSE MARCH, 2015 HENDERSON NAIL ACADEMY Skills & Abilities

-Good communication skills, works well with others/team environment, friendly and professional attitude Work Experience

Scheduling Coordinator & Call Center Lead- Davis and Goldberg Orthodontics High Point, North Carolina Dec. 2024- Current

-Coordinated and managed patient scheduling for orthodontic consultations, appointments, treatment visits, and follow-up care while maintaining an efficient daily schedule.

-Served as a lead resource for the call center team, supporting staff with scheduling questions, patient concerns, and day-to-day workflow.

-Handled a high volume of inbound and outbound calls, providing professional and compassionate customer service to patients and families.

-Communicated appointment availability, treatment-related information, office policies, and next steps clearly and effectively.

-Monitored scheduling workflows to maximize provider availability, reduce appointment gaps, and maintain an organized patient flow.

-Assisted with training, coaching, and supporting call center and scheduling staff to ensure consistent customer service and office procedures.

-Resolved patient scheduling issues, concerns, and conflicts while maintaining a positive and professional experience.

-Verified patient information, updated records, and ensured accurate documentation within the practice management system.

-Collaborated with orthodontists, clinical staff, treatment coordinators, and front-office personnel to coordinate patient care and daily operations.

-Helped identify opportunities to improve scheduling processes, communication, and overall call center efficiency.

-Maintained patient confidentiality and followed office policies and applicable privacy requirements. FIELD BROKER AGENT THE ASSURANCE GROUP DEC. 2023 – DEC. 2024

-Acts as intermediary between consumers and insurance companies, helping the former find a policy that best suits their needs

-Travel to the houses of interested parties streamlining the life insurance buying process by working with multiple clients and insurance carriers

-Documents evidence and presents cases to employer protecting insurance companies from false claims MARCH 2022 – DECEMBER 2023 – CAREER PAUSE - NEWBORN CHILD STAY AT HOME MOTHER TRANSPORTATION SPECIALIST OLD DOMINION FREIGHT LINE OCTOBER 2017 – MARCH 2022

-Answer calls from internal and external customers to assist with tracking shipments, running rates, solving invoicing issues and answer any questions regarding their shipment. Check bill of ladings and delivery receipts to find errors. I work in less than truck load shipments but could easily become proficient with truck load. CHILD CARE WORKER TRINDALE CHILDRENS CENTER JUNE 2017 – OCTOBER 2017

-Provide quality childcare to toddlers and preschoolers. Accompany and keep watch over children during field trips and excursions. Always keep work area clean and in a safe manner for children’s activities. NAIL TECHNICIAN AVANTI SALON AND SPA FEBRUARY 2015 – MARCH 2016

-Keep work area clean and in compliance with state regulations, maintain inventory, greet customers and satisfactorily complete manicures and pedicures.

VENDOR MERCHANDISER ACOSTA SALES AND MARKETING INC JANUARY 2014 – AUGUST 2016

-Read and follow a plan-o-gram to effectively complete reset and remodel work. Have a working knowledge of merchandising and retail terminology. Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing pack outs, restocks and reorders as necessary. Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned set work. Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship. Report and discuss observations and issues with Mandate Senior Area Manager/Mandate Area Manager. Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities. Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work. Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries. Perform other duties as assigned. Understand and follow all Acosta policies and standard operating procedures.

CASHIER CARTER BROTHERS BBQ & RIBS OCTOBER 2012 – JUNE 2013

-Take orders from customers, bag orders, answer telephone, take payments and keep work area clean. 1

References

· Mille Fletcher, Archdale, NC Telephone 336-***-****

· Pam Surratt, Greensboro, NC Telephone 336-***-****

· Donna Eads, Archdale, NC Telephone 336-***-**** 2

Contact this candidate