Customer Service & Direct Support Professional

Andrea Ogwudiegwu

Lewiston, ME ***** +1-207-***-**** ****************@*****.***

Professional summary

I would be an asset to any company. I give my all and will give more. Always there when you need me. Willing to learn and have many years of experience of working customer service in many areas. Authorized to work in the US for any employer

Work experience

Transportation Security Officer

Portland International Jetport Portland, ME

March 2026 to Present

Protect public transportation systems by screening passengers, checking identification, and inspecting baggage. Direct Support Professional And Shared living Provider John F Murphy Homes Inc Auburn, ME

March 2006 to Present

Working with people that are mentally challenged teaching them everyday skills to live in their community. Direct Support Professional And Shared living Provider John F Murphy Homes Inc Auburn, ME

March 2006 to Present

Working with people that are mentally challenged teaching them everyday skills to live in their community. Certified Registered Medication Certification, CPR, DSP Certified, First Aid, NAPPI Certification, BBP certification. Direct Support Professional And Shared living Provider John F Murphy Homes Inc

Eligibility Specialist

State of Maine Lewiston, ME

August 2024 to April 2025

Became a Mainecare and Foodstamp eligibility specialist under Maine laws. Mail Sorter

USPS Warehouse Distribution Center Portland, ME

April 2021 to July 2021

Sorting packages and mail.

Dental Assistant and Receptionist

COMMUNITY DENTAL CENTER Portland, ME

March 2015 to August 2015

Dental Assisting, checked in patience as a receptionist. Collected payments and reconciled end if day payments. Checked insurances.

Dental Assistant

Catholic Charities of Maine Bath, ME

October 2013 to April 2014

Orthodontic assistant and also cross trained for reception. Front Desk/ Manager on Duty

Chalet Motel Lewiston, ME

August 2002 to March 2006

Front desk manager and also cleaned rooms. Was a bartender and a breakfast cook. We did weddings as well. Ran all transactions for hotel and reconciled daily transactions. Used multi phone lines. Manager

Piercing Pagoda Auburn, ME

August 2004 to January 2006

Running a jewelry kiosk. Managing staff. Bookkeeping for business. Banking daily for business transactions. Payroll done weekly as well.

Accounts Receivable Clerk and Office Positions

Robert Half and Accountemps Portland, ME

November 2000 to August 2002

Accounts Receivables and Office Positions Temporary office work Experience includes all office procedures and accounts receivables.

Accounts Receivable Clerk and Office Positions

Robert Half and Accountemps Portland, ME

November 2000 to August 2002

Accounts Receivables and Office Positions

Temporary office work

Experience includes all office procedures and accounts receivables Department Supervisor

TJ Maxx South Portland, ME

November 2000 to April 2002

Department Lead Lead of the domestic and house wares department Responsible for all items to go from the back stock to the selling floor Direct all sales associates in my department to the correct sections for the work to get completed in a correct and timely fashion.

Department Supervisor

TJ Maxx South Portland, ME

November 2000 to April 2002

Department Lead

Lead of the domestic and house wares department

Responsible for all items to go from the back stock to the selling floor Direct all sales associates in my department to the correct sections for the work to get completed in a correct and timely fashion

Education

Healthcare and Business (Associate)

Southern Maine Community College South Portland, ME September 2008 to Present

Certificate

Dental Career Institute Portland, ME

April 2002 to Present

Dental Career Institute Portland, ME

April 2002

High school diploma or GED

Edward Little High School Auburn, ME

September 1989 to June 1992

Upper secondary education

Skills

Insurance verification Direct Care Driving Greeting dental patients Office record organization Direct Support (10+ years) Expense management Hiring Handling customer inquiries Financial assistance program guidance Strategic planning Collaborate with healthcare professionals Patient interaction Autism Data-driven decision making Employment & labor law Time management Meal preparation E-commerce Shopify Microsoft Office Suite Mobility assistance Medical office experience Meal assistance Managing patient records Wireless sales Leadership Phone answering Retail sales transactions Medical terminology Phone inquiries Customer service ICD-10 Caregiving Employee Orientation Mobile devices EHR systems Open Dental Medical coding Accountability Healthcare claims management Client services Writing skills Blood sampling Documentation review Clerical experience FDA regulations Project management English Appointment scheduling Google Suite Section 8 Office Management Benefits Administration Chairside Assisting HIPAA HR communication Staff scheduling Restaurant experience Multi-line Phone Systems Negotiation Interpersonal skills Customer support Experience working with individuals with autism Data collection Medical receptionist Google Docs Conflict management Financial transaction processing Attention to detail Microsoft Office Office Experience Infection Control Training Basic math Team management Sales monday.com Warehouse Distribution Experience Microsoft Outlook Personal Assistant Experience Word processing Greeting customers Dental terminology Accounts Receivable Quality assurance Cash handling Dental Assisting Supervising experience Help desk Vital signs Mentoring Bathing assistance Medical administrative support Geriatrics Disability Excel, Word (10+ years) Medical collection Communication skills Teamwork Event Planning Organizational skills Personal Care Experience Working With Students Zendesk Data verification Software troubleshooting Handling customer exchanges Handling patient inquiries Phone communication Food preparation Administrative experience Dentrix Computer operation Health insurance verification via electronic systems Direct support Computer literacy PPC Campaign Management Interviewing EMR systems Cash register Infection control Numeracy Medical scheduling Filing Retail sales Banking Insurance prior authorization Home Health Microsoft Word Typing Order fulfillment Microsoft Excel Special Education AI applications Personal grooming assistance Management Dental receptionist Dental office experience Medical billing Phone etiquette Laundry Child protective services Computer skills Data entry Fraud prevention and detection Social work Languages

English - Expert

Awards

Husson College business award, Ancor DSP of the year honorable mention. October 2020

Received honorable mention in direct support professional of the year award. Certifications and licenses

Driver's License

AED Certification

Certified Medication Aide

Certified Dental Assistant

CPR Certification

CPR Certification First Aid Certification

BLS Certification

December 2023 to December 2025

Geriatric Nursing Assistant

Non-CDL Class C

First Aid Certification

Certified Medication Technician

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