Retail Store Manager - Ampol Operations Lead

Devi Venkata Surya Praveen Kumar Avala

** ******* ****, ****** ***-3754

Contact: +61-450-***-***

Email: **************@*****.***

Professional Summary: -

Dedicated and results-driven Retail Manager with over 9 years of experience in retail operations, customer service, and team leadership. Proven ability to lead high-performing teams, manage daily store operations, and deliver excellent customer experiences while achieving business objectives. Good communication, leadership, and problem-solving skills with a Master of Information Technology and a background in Electrical and Electronics Engineering.

Education Details:-

Post-Graduation:-

Master of Information Technology

Charles Stuart University, Melbourne (2015-2017)

Graduation:-

Electrical and Electronics Engineering

M.V.G.R. College of Engineering, India (2009-2013) Professional Experience: -

Retail Store Manager Ampol

June 2021 – Present

Lead and support a team of 25–30 employees.

Manage daily store operations, merchandising, inventory, and stock control.

Recruit, train, coach, and develop team members.

Deliver excellent customer service while achieving sales and operational targets.

Ensure compliance with company policies, food safety, and safety standards. Retail Assistant Store Manager Ampol/Caltex

October 2020 – June 2021

Supported the Store Manager in daily store operations and team supervision.

Assisted with merchandising, inventory management, and stock ordering.

Maintained high customer service and compliance standards. Team Member Ampol/Caltex

June 2017 – October 2020

Delivered excellent customer service in a fast-paced retail environment.

Processed transactions and maintained merchandising and stock levels.

Assisted with daily store operations and inventory management. Key Achievements: -

Graduated from the Store Manager (SM) Amplify Program – 2025.

Progressed from Team Member to Assistant Store Manager, Retail Store Manager, and Dual Store Manager through strong performance.

Mentored and developed team members who were promoted to Assistant Store Manager (ASM) and Store Manager in Training (SMIT) roles.

VETASSESS Skills Assessment successfully completed for Retail Manager (ANZSCO 142111), with qualifications and professional experience assessed as suitable for the nominated occupation. Availability

Full work rights in Australia, currently on 485 visa and available immediately.

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