Customer Care Manager and Patient Advocate
Resume:
Phone:
Email:
************@*****.***
Address: *** *********
Road. Copperas Cove,
Texas
Claudia Jaqueline Farias Wells
PROFESSIONAL SUMMARY
Customer Care Manager with 4 years of experience leading a dynamic team at Habaneros Mexican Food, enhancing customer satisfaction and team efficiency through strategic service improvements. Demonstrates expertise in team leadership, conflict resolution, and service optimization, fostering a customer-first culture by actively listening to feedback and implementing innovative solutions. Passionate about driving service excellence and customer advocacy, with a proven track record in boosting customer loyalty and retention through data-driven insights and targeted service enhancements. and with Medical Background where i loved every single patient i had along the years. EDUCATION
MRCMA
Everest Institute San Antonio, Texas
Graduated with Summa Cum Laude
GPA: 4.0
Presidents List
August 2010-June2011
WORK EXPERIENCE
HighSchool Diploma
Highands Highschool San Antonio, Texas
August 2004-June2009
Habaneros Mexican Food
Fostered a customer-first culture by actively listening to feedback, enhancing service quality and strengthening customer loyalty.
Implemented a new ticketing system to streamline customer inquiries, significantly reducing response times and improving satisfaction rates.
Developed a customer feedback loop, enabling real-time insights that guided menu adjustments and improved overall dining experiences.
Analyzed customer data trends to identify service gaps, resulting in targeted improvements that drove substantial growth in repeat business.
Aaaessed customer feedback to pinpoint service gaps, implementing strategic changes that led to noticeable gains in customer retention.
Cultivated a positive team environment through active coaching and support, contributing to higher morale and improved service outcomes.
Nurtured a collaborative team environment through active coaching, fostering a culture of continuous improvement and high morale.
Streamlined customer inquiry processes, significantly enhancing response times and elevating overall customer satisfaction.
Conducted in-depth analysis of customer feedback, driving targeted service improvements that resulted in marked gains in repeat business.
Skills
Team Leadership
Conflict Resolution
Service Optimization
Customer Advocacy
Feedback Implementation
Translation
CUSTOMER CARE June 2022- June 2025 Remote
MANAGER
Claudia Jaqueline Farias Wells
Phone:
Email:
************@*****.***
Address: 830
Stockdale Road.
Copperas Cove,
Texas
BROOKDALE SENIOR ASSISTED LIVING
TRIAGE HOME HEALTH CARE
Skills
Alzheimer s Care
Dementia Care
Caregiving
Copassion
Communication
Direct Patient Care
End of Life Care
HIPPA
Infection control
Long term care
Medical Records
Medical Administration
Organization Skills
Patient Safety
Phone Manner
Senior Services
Team Building
Treatment
Vital Signs
Wound Care
Written communication
Patient Safety
Phone Manner
Wound Care
Written Communication
WORK EXPERIENCE
Skills
Medicine administration
Administrating Medication for patient s
Patient Scheduling
keeping whole team informed about patients well being, charting patients progress,
alerting Doctor's of any change with patient.
Communitcation
Organization Skills
Phone manner
Written Communication
Spanish
DR.BHATIA OB/GYN-INTERSHIP
Skills
Communication
Organization Skills
Phone Manner
Writtten Communication
Room Preparation
Answering Phones
Seterilization
Filing
Charting
Translator
Faxing
Patient Care
Direct
Pationet Care
HIPPA
Medical Records
Vital Signs
Organization Skills
Patient Scheduling
March 2010-June2010
August 2014-June 2015
May 2016-February 2017 Onsite
Onsite
Onsite
TEAM LEAD/LRA
MRCMA
MRCMA
References
Tiffany Juarez UHC -210-***-****
Juan Martinez ********************@*****.*** or 254-***-**** Zach Uresti 210-***-****
NOTABLE AWARDS
Presidents list,Everest institue, 2012-2013
LANGUAGES
English
Spanish (Native)
Claudia Jaqueline Farias Wells
Phone:
Email:
************@*****.***
Address: 830 Stockdale
Road. Copperas Cove,
Texas
Contact this candidate