Store Manager - Retail Leadership & Merchandising

MICHELLE MADISON

Arlington, TX ***** 979-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Results-driven Store Manager with 7+ years of progressive retail leadership, from cashier to merchandise manager to store manager. Proven record of leading teams of up to 15, driving sales performance, controlling payroll and inventory, and delivering a polished, customer-first store experience. Seeking a senior retail or management role where strong operations, people development, and merchandising expertise translate into measurable growth.

CORE COMPETENCIES

Sales Management • Team Leadership • Recruiting & Hiring • Coaching & Development • Visual Merchandising • Planograms • Inventory & Purchasing • Payroll & Scheduling • Loss Prevention • Customer Experience

PROFESSIONAL EXPERIENCE

Store ManagerJanuary 2026 to Present

Rainbow Shops Fort Worth, TX

Lead full store operations, driving sales, customer service, and company performance goals.

Recruit, hire, train, coach, and develop sales associates, addressing performance issues and recommending promotions.

Build schedules that balance payroll budgets with floor coverage, adjusting staffing to business needs.

Analyze sales performance and store volume to identify and act on improvement opportunities.

Maintain fashion-forward visual merchandising and a clean, customer-focused sales floor.

Manage inventory, shipments, replenishment, markdowns, and damages while enforcing loss-prevention and security procedures.

Oversee opening and closing procedures, cash handling, and store accountability, and resolve customer concerns to protect satisfaction.

Ensure company policies, procedures, and operational standards are followed consistently by the entire team.

Prioritize daily tasks and shift priorities as business needs change to keep the store running smoothly.

Build a positive, professional team environment through clear communication, hands-on training, and strong leadership.

Store ManagerMay 2019 to January 2026

Dollar Tree Arlington, TX

Directed daily operations of the store, ensuring policy compliance and attainment of sales goals.

Led, trained, coached, and evaluated a team of 15 employees.

Managed inventory and applied visual merchandising strategies to optimize product placement and store presentation.

Developed associates through ongoing training, coaching, and performance evaluations to build a capable, consistent team.

Maintained store presentation, merchandise organization, and customer satisfaction standards day to day.

Merchandise ManagerJanuary 2020 to December 2021

Dollar Tree

Managed inventory, store layouts, and promotional strategies, keeping product placement aligned with company guidelines.

Partnered with store leadership to drive sales, maintain stock levels, and sustain customer satisfaction.

Strengthened communication and organizational skills while keeping stock efficiently managed and the sales floor well presented.

CashierJanuary 2019 to December 2020

Dollar Tree

Processed cash, credit, and digital payments accurately while resolving customer inquiries.

Restocked merchandise, monitored inventory levels, and supported store opening and closing procedures.

Kept the checkout area clean and organized and delivered friendly, attentive service to every customer.

ServerJanuary 2016 to December 2019

Fats Chicken and Waffles Seattle, WA

Supported daily dining operations including inventory, staff coordination, cash handling, and cleanliness standards.

Managed multiple tables at once, resolving concerns professionally and collaborating with the team to improve service speed.

Delivered attentive service by taking orders and serving food and beverages to create a positive guest experience.

EDUCATION

High School Diploma Federal Way High School, Federal Way, WA

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