Senior Technical Writer & GRC Specialist

Seth Blanken

Baltimore, Maryland 301-***-**** ***********@*****.*** linkedin.com/in/sethblanken/

EXECUTIVE SUMMARY

Senior Technical Writer, SharePoint Administrator, Project Coordinator, and GRC Specialist with 20+ years of experience supporting federal and enterprise organizations through technical documentation, knowledge management, compliance, and process improvement initiatives. Expertise in developing user guides, administrator guides, SOPs, policies, RFPs, SOWs, runbooks, governance artifacts, and knowledge repositories while translating complex technical concepts into clear, user-friendly content. Proven success administering SharePoint environments, managing document governance and lifecycle processes, and supporting Microsoft 365, Agile, and SDLC initiatives. Experienced in enhancing audit readiness, cybersecurity compliance, and risk management programs through high-quality documentation aligned with NIST 800-53, RMF, Section 508, Plain Writing Act, and industry best practices.

Active Clearance: Public Trust with Dept of Treasury

CORE COMPETENCIES

Core Technical & Documentation Skills: API & SDK Documentation Technical Writing & Editing Grammar & Proofreading Standard Operating Procedures (SOPs), User & Administrator Guides Method of Procedure (MOP) Documentation Runbooks & Operational Maintenance Guides Help Desk Procedures & Process Guides Knowledge Base Articles, Job Aids & Release Notes Concept of Operations (CONOPS) System Support & Network Diagrams System Security Plans (SSP) Disaster Recovery / COOP Plans Integrated Logistics Support Plan (ILSP) DNS Documentation Hardware, Software & Documentation Evaluation Section 508 Remediation Information Architecture & Content Strategy Business Continuity Document Management Cybersecurity Exercise Documentation After-Action Reporting

Proposal & Federal Contracting: Federal Proposal Writing & Federal IT Proposals Federal Government Contracting Proposal Development & Technical Writing Shipley Proposal Methodology FAR / DFARS Compliance Military Standards (MIL-STD) Documentation

Process, Compliance & Frameworks: Process Mapping, Analysis & Improvement Workflow Development Governance, Risk & Compliance (GRC) Risk Management Framework (RMF) Frameworks: NIST 800-53, DIACAP, ISO 27001, ISO 20000-1, ISO 9000, ISO 17020, CMMI Quality Assurance, Quality Reviews & Audit Readiness Change Management & Project Coordination IT Asset Management (ITAM)

Systems & Software Development: Software Development Life Cycle (SDLC) IT Project Lifecycle & Production Support Business & Product Analysis Requirements Gathering & Management Solution Implementation Use Case Development & Writing User Stories Agile Methodologies Knowledge Management & Documentation Governance Documentation Lifecycle Management & Version Control CI/CD

AI & Emerging Technologies: AI Ethics & AI Adoption Prompt Engineering & Generative AI (GenAI) AI-Assisted Content Creation & AI Proposal Tools GenAI Tools: ChatGPT, Claude, Grok, Gemini, Microsoft Copilot

Software, Platforms & Tools: Microsoft Suite & Admin: Office 365 (Word, Excel, PowerPoint, Teams, Visio), SharePoint Administration, SharePoint Site Design, Libraries & Metadata Content & Knowledge Management: CMS, Confluence, Google Docs, Canva, Adobe Photoshop IT Service & Project Management: Jira, ServiceNow, Remedy, Trello, Slack Technical & Diagramming Tools: Swagger, Draw.io

PROFESSIONAL EXPERIENCE

NTT DATA Jan 2025 – Present

Proposal Writer

Support State, Local, and Education proposal efforts through RFI, RFQ, and RFP development, applying technical writing best practices and documentation governance.

Review and edit proposal content for compliance, quality assurance, accuracy, and responsiveness.

Leverage AI tools such as ChatGPT and Claude to improve research, content development, and proposal efficiency.

Utilize Microsoft Excel to track proposal timelines and manage content change logs, supporting change management processes.

Create boilerplate documents to assist the writing team with quick reference information.

Collaborate with cross-functional teams to design software solutions architecture that aligns with client requirements and organizational goals.

Support the development of AI governance frameworks, enterprise AI strategies, and responsible adoption practices aligned with organizational objectives, risk requirements, and operational priorities.

PCI-GS Oct 2023 – Jan 2025

Technical Acquisition Writer & Editor

Assisted in creating and administering a SharePoint site supporting IRS onboarding initiatives.

Developed acquisition documentation including RFPs, RFIs, and SOWs, incorporating policy development and documentation governance standards.

Ensured strict compliance with Section 508 and Plain Writing Act requirements.

Created standardized documentation frameworks and supported operational activities using SharePoint and process improvement methodologies.

Supported the development of AI governance frameworks, enterprise AI strategies, and responsible adoption practices aligned with organizational objectives and risk requirements.

Translated AI initiatives into phased implementation roadmaps that define objectives, dependencies, stakeholder responsibilities, change-management activities, and measures of success.

Collaborated with executive leadership, technical teams, compliance professionals, and business units to establish alignment and support the adoption of AI-enabled capabilities.

Synergy BIS Mar 2021 – Oct 2022

Technical Writer & Editor / QA Analyst / SharePoint Administrator / Project Coordinator

Maintained SharePoint sites, libraries, metadata structures, permissions, and governance controls.

Supported Department of Labor (DOL) OCIO quality assurance, governance, compliance, and GRC initiatives.

Assisted ISO 27001, ISO 20000-1, ISO 9000, and CMMI DEV&SRV 3 reaccreditation efforts.

Reviewed and edited MOP-aligned cybersecurity, SSP, data center migration, Azure cloud migration, and infrastructure documentation to ensure procedural accuracy and standards compliance.

Supported audit readiness, risk management, and documentation governance activities.

Created user support and UX/UI documentation for DOL applications and platforms.

Federal Programs and IT Contracts (Lockheed Martin, Sealing Technologies, Cobham, DISB, NTT DATA, Global CI, CSRA, Northrop Grumman) Nov 2009 – Sep 2023

Technical Writer & Editor / Business and Risk Analyst / Compliance Specialist / Project Coordinator

Over 16 years of federal contracting experience managing workflows, mapping and improving business processes, maintaining document/knowledge repositories, and supporting GRC requirements.

Developed MOP-aligned technical documentation for infrastructure, cybersecurity, software, and data center environments, authoring runbooks, SOPs, operations & maintenance guides, hardening procedures, disaster recovery steps, implementation plans, network diagrams, and patching requirements.

Partnered directly with engineers, cybersecurity specialists, system administrators, and project teams to capture procedural requirements for implementing, maintaining, validating, and supporting complex technical changes across environments involving IPv6, MDM, wireless networks, Azure migrations, and ERP systems.

CMS CITIC / Healthcare.gov (Lockheed Martin): Created technical documentation for IPv6, Mobile Device Management (MDM), wireless upgrades, Hadoop, and WAS/MQ environments; co-authored the Operations Manual; maintained network flow diagrams; documented cybersecurity patching requirements; and established SOPs and DR procedures.

CMS CITIC IPv6 Implementation: Coordinated networking SMEs and documented IPv6 implementation sequences, configuration activities, dependencies, validation steps, and operational workflows for data center infrastructure modernization.

U.S. Air Force (Sealing Technologies): Collaborated with system and security engineers to create Operations, Hardening, and Maintenance Guides (including a classified hardening guide), ISO 17020 process artifacts, RMF/DIACAP packages, and MIL-STD-38784 deliverables.

BlueCross BlueShield of Arizona (NTT DATA): Authored and updated developer runbooks, application SOPs, cybersecurity documentation, and procedural guides supporting system and documentation migrations into Microsoft Azure.

Security Operations Center - CareFirst BlueCross BlueShield (NTT DATA): Documented SOC operations, disaster recovery protocols, SSP requirements, incident-response procedures, and SAP ERP software development/deployment activities.

Served for two years as the CMS CITIC IPv6 Work Group Project Coordinator, leading a cross-functional team of networking SMEs, delivering monthly leadership updates, and presenting semiannual program reviews to the Program Director.

Designed and managed SharePoint sites, libraries, navigation, permissions, and metadata structures across multiple federal program contracts.

Authored SOPs, Operations Manuals, As-Is/To-Be documents, Style Guides, Risk Management Framework (RMF) artifacts, Hardening Guides, Disaster Recovery Plans, Incident Response Procedures, DIACAP, CONOPS, and SSPs.

Developed targeted technical, operational, help desk, and user support documentation across high-profile contracts for HHS, CMS, SSA, DoD/Air Force, DOL, IRS, FDA, USAID, and HRSA.

Applied Section 508, Plain Writing Act, quality assurance, and lifecycle management standards to all healthcare, federal, and enterprise deliverables.

EDUCATION

M.S., Information Technology – University of Phoenix (2010)

Master of Business Administration (MBA) – University of Phoenix (2008)

B.S., Business Management – University of Phoenix (2006)

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