Telecom QA Engineer: Manual & Automation

SHIVANI GUPTA

SOFTWARE QA ENGINEER MANUAL & AUTOMATION TESTING

Pune, India ***********@*****.*** +91-957******* / 626-***-**** LinkedIn PROFESSIONAL SUMMARY

Software Quality Assurance Engineer with nearly 5 years of experience at Amdocs, delivering quality for web and mobile applications across Agile development environments. Strong hands-on experience in functional, regression, integration, system integration, UAT, API, acceptance, mobile, accessibility and performance testing, with exposure to automation using UFT and Ginger by Amdocs. Skilled in test planning, STLC, defect lifecycle, root-cause analysis, test execution, documentation, stakeholder coordination and release-quality support. Experienced in working with Product Owners, developers, technical teams and clients across multiple regions. CORE QA SKILLS

Manual Testing, Functional, Regression, Integration, SIT, UAT, Acceptance, Sanity, Performance, Mobile, Accessibility / WCAG UFT, Ginger by Amdocs, Test Script Execution, Test Data Preparation Postman, SOAP UI, Fiddler, Web Application Testing, API Validation Jira, HP ALM, ALM, Octane, Defect Lifecycle, Root Cause Analysis SQL Server, MySQL, MongoDB, Python, Basic JavaScript Putty, VS Code, ATS Test Creation, AEM Enrichment, Chrome Extensions STLC, Agile / Scrum, Test Planning, Test Case Design, Peer Reviews, UAT Support, Client Coordination PROFESSIONAL EXPERIENCE

AMDOCS Software Quality Assurance Engineer

Pune, India Nov 2021 - Present

• Own end-to-end QA activities for web and mobile applications, covering requirement analysis, test planning, test execution, defect management, retesting, regression and release-readiness validation.

• Analyze Business Requirements Documents (BRDs) and project scope to design detailed test plans, test scenarios, test cases, test data and execution coverage aligned with business expectations.

• Execute System Integration Testing (SIT), User Acceptance Testing (UAT), functional, regression, integration, sanity, acceptance, mobile, accessibility and performance testing across application releases.

• Perform API and service validation using Postman and SOAP UI, with Fiddler used for request/response inspection and troubleshooting of web application behavior.

• Support automation testing using UFT and Ginger by Amdocs; execute and analyze automated test results and investigate failures to improve application quality.

• Perform accessibility validation for web applications using keyboard and mouse testing and browser/Chrome extension tools against WCAG requirements.

• Manage defects through Jira, HP ALM, ALM and Octane, ensuring clear defect documentation, severity/priority alignment, retesting, closure and lifecycle compliance.

• Conduct root-cause analysis for failed test cases, collaborate with developers and technical support teams, and provide actionable findings to accelerate resolution.

• Participate in peer reviews of test plans, test scripts, test data and QA documentation to improve consistency, traceability and test coverage.

• Coordinate closely with Product Owners, developers and client stakeholders within Agile delivery teams; provide QA status, risks, dependencies and UAT support across geographically distributed teams.

• Act as a key QA coordination point during UAT, providing onsite and offsite support to client development teams and helping drive timely issue resolution and business sign-off.

Testing

Automation

API / Web

Defect Management

Database /

Programming

Tools / Environments

Process

Shivani Gupta Software QA Engineer

KEY PROJECT

Enterprise Web & Mobile Application Quality Assurance Amdocs Role: Software QA Engineer Environment: Web Applications, Mobile Applications, APIs, Agile / Scrum

• Worked across the software testing lifecycle from requirement understanding and test planning through SIT, UAT, regression, defect closure and release validation for enterprise web and mobile applications.

• Translated business requirements and application scope into comprehensive test scenarios and execution plans, ensuring functional coverage across key business flows and integration points.

• Validated end-to-end application behavior and service integrations using Postman, SOAP UI and Fiddler, while using SQLbased database validation where required.

• Performed accessibility testing for web interfaces, including keyboard navigation and mouse-based checks, to support WCAGaligned quality requirements.

• Used UFT and Ginger by Amdocs for automation support and test execution; analyzed failures, raised defects and collaborated with development teams through resolution.

• Supported client UAT activities across onsite/offsite engagements, coordinated with multiple global stakeholders and helped maintain production- ready quality standards.

CERTIFICATIONS

• Quality Engineer Certification (Green by Design) - Industry quality standards and best practices

• Certified Ginger Automation Tester - Automation testing methodologies and tool expertise

• PMF MOOC Certification - Continuous learning and professional development EDUCATION

Bachelor of Engineering (B.E.) - Computer Science

Rajiv Gandhi Proudyogiki Vishwavidyalaya, Gwalior, India 2017 - 2021 ACHIEVEMENTS

• Recognized by QA leads and managers for consistently identifying and reporting defects with strong attention to both defect quality and volume, contributing to improved product quality and faster issue resolution.

• Received appreciation from site managers for independently managing AEM enrichment activities end-to-end and delivering them accurately within committed timelines.

• Established and maintained a team knowledge repository by organizing knowledge-transfer sessions, creating functional PPTs and runbooks for new features, and contributing to onboarding videos for new joiners. Shivani Gupta Software QA Engineer

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