Instructional Designer II - E-Learning Specialist

LISA M. BOONE, M.Ed.

Houston, TX 713-***-**** or 346-***-**** *****.****@*******.***

INSTRUCTIONAL DESIGNER & LEARNING DEVELOPMENT SPECIALIST

Instructional Design Training Facilitation Employee Onboarding LMS Administration

PROFESSIONAL SUMMARY

Learning & Development professional with 15+ years of experience coordinating, developing, facilitating, and evaluating employee training, onboarding, leadership development, and professional learning programs. Skilled in instructional design, adult learning, LMS administration, training needs assessment, virtual and instructor-led facilitation, and learning analytics. Proven ability to translate complex policies, procedures, compliance requirements, and operational information into engaging, practical learning experiences for diverse audiences.

CORE COMPETENCIES

Learning & Development Training Program Coordination Training Facilitation Adult Learning Employee Onboarding Instructional Design ADDIE Curriculum Development Project Management LMS Administration Training Needs Assessment Learning Evaluation Leadership Development Performance Improvement Learning Analytics & Power BI Stakeholder Collaboration Virtual & Blended Learning Continuous Improvement

PROFESSIONAL EXPERIENCE

CITY OF HOUSTON – HUMAN RESOURCES

Training Coordinator & Learning Designer Houston, TX March 2025 – March 2026

Senior Trainer, Contract – The Reserves Network Houston, TX October 2023 – January 2024

Designed, coordinated, facilitated, and evaluated professional and leadership development programs serving employees, supervisors, and managers across a large municipal workforce.

Supported approximately 36 learning sessions per quarter reaching up to 900 participants, coordinating scheduling, enrollment, learner communications, instructional materials, technology, attendance, assessments, evaluations, and completion reporting.

Developed and maintained approximately 18 professional and leadership development modules addressing Managing People, Coaching, Employee Engagement, Communication, Conflict Resolution, Delegation, Adaptability, Ethics & Values, and related workplace competencies.

Created facilitator guides, participant workbooks, presentations, job aids, knowledge checks, 10-question assessments, interactive activities, and 30-day action plans to reinforce learning and workplace application.

Facilitated engaging instructor-led, virtual, and blended learning experiences, adapting delivery to different employee levels, learning needs, course objectives, and organizational priorities.

Applied adult-learning principles and instructional-design practices to translate workplace needs, policies, procedures, and organizational expectations into practical, performance-focused learning experiences.

Partnered with HR colleagues, managers, subject-matter experts, and internal stakeholders to identify training needs, establish priorities, coordinate programs, and continuously improve learning content and delivery.

Incorporated Rise 360, Canva, Slido, Mentimeter, Kahoot, Microsoft Forms, Teams, and Zoom into learning experiences to strengthen learner engagement and provide real-time knowledge checks.

Used LMS/TMS data, Excel, learner evaluations, assessment results, and Power BI dashboards to monitor registration, attendance, completion, test scores, certificates, and training trends.

Supported learning evaluation through participant feedback, knowledge assessments, and post-training application activities aligned with Kirkpatrick evaluation principles.

GOODWILL INDUSTRIES OF HOUSTON Houston, TX

Workforce Development Employment Specialist April 2024 – March 2025

Delivered individualized career development, workforce training, and coaching to an active caseload of approximately 25–50 participants with diverse employment needs and barriers.

Conducted approximately 8–10 new participant assessments weekly to identify skills, career goals, development needs, and barriers and translate findings into individualized service strategies.

Facilitated job-readiness, career-development, and workplace-skills workshops for groups of approximately 10–25 participants.

Coached participants in interviewing, professional communication, workplace expectations, résumé development, career planning, and employment retention.

Partnered with employers and community organizations to connect participants with employment opportunities, workforce resources, and supportive services.

Maintained accurate participant documentation, service records, outcomes, and compliance data in CaseWorthy.

Used participant progress and employment outcomes to adjust coaching, training, and workforce-development strategies.

HARRIS COUNTY DEPARTMENT OF EDUCATION (HCDE) Houston, TX

Assistant Director of Education & Operations April 2018 – April 2023

Operations Coordinator / Education Coordinator September 2009 – December 2013

•Provided program and operational leadership for a federally funded, multi-site system serving approximately 1,400–1,500 children.

•Coordinated staff development, onboarding, technical assistance and compliance training across multiple locations.

•Monitored program performance, regulatory compliance, service quality and continuous-improvement initiatives.

•Conducted 34 CLASS observations and provided coaching and performance feedback to strengthen program quality.

•Collaborated with school districts, community organizations, families and internal departments to coordinate services and resources.

•Served as Head Operations and Quality Assurance Chair during the HCDE Head Start federal review.

BOYS & GIRLS CLUBS OF GREATER HOUSTON

Manager of Operations – After School Programs January 2014–January 2018

•Managed youth-development program operations and trained and supported staff responsible for program delivery.

•Collaborated with school districts, community organizations and service partners to coordinate resources for youth and families.

•Monitored program implementation, service quality and compliance while supporting continuous improvement.

EDUCATION

Master of Education in Curriculum and Instruction

Texas Southern University — Houston, Texas

Bachelor of Science in Interdisciplinary Studies

Texas Southern University — Houston, Texas

CREDENTIALS & PROFESSIONAL AFFILIATION

Texas Educator Certification, K–8 CLASS-Certified Observer Career Navigator Certificate, 2024 Association for Talent Development (ATD), Member

TECHNOLOGY/LEARNING TOOLS/ AI & DIGITAL CONTENT TOOLS

Microsoft 365 Word Excel PowerPoint Forms Teams Power BI Zoom LMS/TMS SABA 360Learning Articulate Rise Adobe Captivate Canva Tome Slido Mentimeter Kahoot CaseWorthy Copilot Claude Synthesia HeyGen AI CapCut AI AI-Assisted Research & Content Development

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