Remote Customer Assistance & Executive Support

Carolyn S. Kepford Cell: 214-***-****

Plano, TX 75075 E-Mail: **************@*******.***

HIGHLIGHTS OF QUALIFICATIONS

* Executive/Administrative/Personal Assistant, Office Manager, Corporate Secretary *

* Accounts Payable/Receivable, Bookkeeping, Purchasing, Travel and Event Planning *

* Human Resources, Property Management, ADP, Notary Public *

* Typing 80 wpm/Shorthand 100 wpm *

* Windows 11, MS Office, Word, Excel, Quicken, Outlook *

* Excellent verbal and written skills *

* Self-motivated, detail-oriented, hard-working, and energetic *

EXPERIENCE

North American Title Company, Dallas, TX 11/15/10-01/06/17

Assistant to Regional President and Division Manager

• Composed letters, responded to mail/email for Regional President and Division Manager.

• Created/distributed spreadsheets of daily production reports for 22 offices in Texas.

• Coordinated all air, automobile, and hotel accommodations for travel within the United States and abroad for Regional President, Division Manager, and others, as requested.

• Arranged catering for monthly and quarterly managers' meetings, holiday lunches, etc.

• Arranged special events for employee meetings, corporate meetings, and holidays.

• Managed 5 personal bank accounts for Regional President and Division Manager.

• Reviewed and paid invoices for all personal properties belonging to Regional President and Division Manager.

• Reviewed numerous invoices and 60+ monthly expense reports from branch offices and sales reps.

Rug Doctor, Inc., Plano, Texas 11/01/99-12/21/09

Personal/Executive Assistant to J. Roger Kent, C.E.O./Owner

• Composed letters and responded to mail and email requests on behalf of C.E.O.

• Interacted with bankers, brokers, accountants, insurance agents, city mayors, high-profile executives, property managers, vendors, and personal friends of C.E.O. and, in most cases, responded to their requests on his behalf.

• Managed 27 bank accounts and was a signer on most of those accounts.

• Reviewed and paid all invoices related to 20+ investment properties, 8 automobiles, and 1 yacht.

• Managed 20+ investment properties and worked closely with property managers.

• Reviewed monthly investment statements and maintained spreadsheets for all purchases, sales, dividends, etc. of stock investments. This information was also provided to the CPA firm to assist in preparation of yearly tax filings.

• Prepared minutes for signature and was a Corporate Secretary for most of the entities owned by the

C.E.O.

• Interacted closely with CPA firm throughout the year and during tax season to provide all necessary documentation related to the C.E.O.'s personal taxes as well as tax matters related to different entities owned by him.

Carolyn S. Kepford Page 2

Rug Doctor, Inc., Plano, TX (Cont.)

• Coordinated all national and international travel (both commercial and private jet), hotels, limousine, and car rental for C.E.O., as well as family members and personal friends.

• Purchased all office equipment, furnishings, computers, appliances, phone systems, Internet and cable services, office supplies, and, at times, purchased major items for investment properties.

• Arranged air travel, hotel, and catering for annual customer appreciation events (150+ people), catering for board meetings, etc.

• Hired and supervised one assistant.

Lennar Homes, Dallas, Texas 2/99-11/99

Executive Assistant to President/Land Development

• Heavy Lotus Notes, Word, Excel.

• Composed inter-office correspondence, letters, and proposals.

• Responded to issues regarding phone call requests and emails.

• Developed a filing system for the entire Land Development Department.

• Coordinated all travel (air, hotel, car rental).

CompUSA, Inc., Dallas, Texas 7/97-9/98

Executive Assistant to Vice President/Technical Services

• Heavy Lotus Notes, Word, Excel.

• Responded to customer service issues and problem-solving.

• Purchased all office supplies, furniture, office equipment, telephones and services, maintenance, and repair for all 150 people in the Technical Services Department.

• Coordinated meetings/seminars/training classes/quarterly lunches/awards dinners for the Technical Services Department and personnel in 102 stores.

• Coordinated all travel (air, hotel, rental car) for the Technical Services Department.

• Attended staff meetings and prepared minutes.

• Interfaced and responded to requests from Technical Services people in 102 retail stores.

Henry Schein Inc., Dallas, Texas 6/95-7/97

Office Manager/Assistant to Vice President/Operations

• Composed letters and emails and responded on behalf of Vice President.

• Coordinated all travel (air, hotel, car rental).

• Interfaced with New York corporate management.

• Attended staff meetings and prepared minutes.

• Followed up on customer-related issues.

• Purchased all office supplies, furniture, and office equipment.

• Handled all office moves and build-out configuration, maintenance and repairs, telephone services, electrical, air conditioning, plumbing problems, etc. for 75 people.

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