Administrative Customer Service & Sales Support

TRACY SCHMIDT

Fort Worth, Texas *****

682-***-**** **************@*****.***

ADMINISTRATIVE CUSTOMER SERVICE SALES SUPPORT PROFESSIONAL

PROFESSIONAL SUMMARY

Experienced administrative and customer service professional with a strong background supporting executives, customers, vendors, and business operations. Currently working as a Model Home Host with Open House Network, representing new home builders throughout the Dallas–Fort Worth area. Friendly, professional, dependable, organized, and comfortable working with customers and management at all levels. Known for excellent follow-through, attention to detail, and creating a positive customer experience.

CORE SKILLS

Customer Service & Relationship Building

Administrative & Executive Support

Model Home & Sales Office Support

Customer & Visitor Relations

Calendar & Meeting Coordination

Accounts Payable & Accounts Receivable

Banking & Reconciliations

Vendor & Contractor Coordination

Microsoft Office, Excel, Word, PowerPoint

QuickBooks Online & Desktop

Skyline CPM

Document & File Management

Professional Communication, Organization & Follow-Up

PROFESSIONAL EXPERIENCE

OPEN HOUSE NETWORK Dallas–Fort Worth, TX

Model Home Host July 1, 2026–Present

Represent new home builders in model home sales centers throughout the Dallas–Fort Worth area.

Welcome prospective homebuyers and provide a friendly, professional first impression.

Assist with guest registration and general sales-office support.

Support New Home Sales Consultants while they are assisting customers, attending meetings, or away from the sales center.

Become familiar with builder communities, model homes, floor plans, available homes, and community amenities.

Maintain clean, organized, and welcoming model homes and sales centers.

Build rapport with prospective buyers and provide excellent customer service.

Represent each builder professionally and follow individual builder procedures.

HAVENER COMPANIES, INC. Fort Worth, TX

Accounts Payable Specialist & Property Management Assistant April 2024–April 2026

Processed accounts payable and maintained accurate vendor records.

Assisted with property management and day-to-day office operations.

Communicated with tenants, vendors, contractors, and management.

Reviewed invoices and supporting documentation for accuracy.

Assisted with banking, financial records, and account reconciliations.

Provided administrative support to company leadership.

Learned and became proficient in Skyline CPM software.

AEM OPERATING, INC. Fort Worth, TX

Executive Assistant & Bookkeeper October 2022–March 2024

Provided administrative support to company leadership.

Managed calendars, meetings, correspondence, and business records.

Assisted with bookkeeping, banking, reconciliations, and financial reporting.

Processed accounts payable and accounts receivable.

Communicated with customers, vendors, and business contacts.

Maintained confidential company and financial information.

Used QuickBooks for daily accounting and bookkeeping functions.

WOLFGANG PUCK CATERING & EVENTS, LLC Dallas–Fort Worth, TX

Executive Assistant to General Manager & Executive Chef Seasonal June 2022–October 2022

Supported the General Manager and Executive Chef in a fast-paced hospitality environment.

Coordinated calendars, meetings, correspondence, and administrative activities.

Assisted with customer, vendor, and event-related communications.

Maintained organized records and provided general office support.

DBI VENTURES, INC. / FREEDOM FINANCIAL CONSULTING, INC. Fort Worth, TX

Controller & Executive Administrator to President/CEO December 2004–June 2022

Provided long-term administrative and financial support to the President/CEO.

Managed daily office operations, correspondence, calendars, meetings, and records.

Handled accounts payable, accounts receivable, banking, and reconciliations.

Prepared financial reports and maintained accurate business records.

Communicated with customers, vendors, banks, accountants, and business partners.

Assisted with contracts, property matters, insurance, and vendor coordination.

Maintained confidential financial and company information.

Managed multiple priorities and deadlines in a busy office environment.

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