HR Operations & HRIS Implementation Specialist
Resume:
TONG (JOANNA) ZHAO
Bethesda, MD *****
Phone: 240-***-**** Email: *******@*****.***
PROFESSIONAL SUMMARY
HR professional with extensive experience supporting HR operations across multinational companies, technology organizations, and nonprofit organizations. Strong hands-on knowledge of HR administration, payroll and benefits, HRIS implementation and maintenance, employee relations, recruiting, performance management, and HR policies and procedures. Detail-oriented and adaptable, with strong organizational, communication, and problem-solving skills and experience working in fast-paced, dynamic environments. Seeking to leverage my HR operations and customer service experience in an HR-focused administrative role.
CORE SKILLS
HR Operations & Administration Payroll & Benefits Administration HRIS & Employee Data
Employee Relations HR Policies & Procedures Leave & Attendance Management Recruiting & Onboarding HR Reporting Records Management Communication & Problem Solving
PROFESSIONAL EXPERIENCE
HR Operations Manager CCACC, Nonprofit Organization, Maryland 2024 – 2026
● Managed day-to-day HR operations, including HR administration, payroll, benefits, employee records, HRIS maintenance, and employee relations.
● Administered employee benefits programs, including annual health insurance renewal, employee communications, enrollment, eligibility and data updates, HRIS and carrier system maintenance, and COBRA administration.
● Managed leave and attendance records and maintained accurate payroll data; partnered with the Accounting team to support regular payroll processing.
● Prepared and maintained HR reports to meet government compliance and organizational business requirements.
● Led the implementation of Paycom and successfully transitioned the organization from Paychex to Paycom within three months.
● Updated and maintained HR policies, procedures, forms, and document templates to support consistent HR practices.
● Administered company insurance programs, coordinated annual renewals with brokers, and followed up on employee claims with insurance providers.
● Partnered with managers and employees to address employee relations matters and provide guidance on day-to-day HR policies and procedures.
● Maintained accurate and confidential employee information and responded to HR-related questions and requests in a timely and professional manner. Health Insurance Associate (Contractor) Yaya Wang Financial Associates - Maryland October 2023 – February 2024
● Assisted clients with health insurance enrollment during the annual open enrollment period, guiding them through the application and enrollment process.
● Managed enrollment documentation and ensured required information was accurately completed and submitted to government agencies.
● Responded to client questions and provided clear, professional, and timely customer service throughout the enrollment process.
● Maintained accurate client records and followed established procedures to ensure timely completion of enrollment requirements.
HR Head Arrail Dental Group — Beijing, China
2019 – 2023
● Partnered with senior leadership on organizational design, workforce planning, and HR initiatives supporting the company's successful public listing in 2022.
● Developed and implemented job grading, compensation, and incentive programs.
● Improved HR policies, processes, and service delivery to support organizational effectiveness.
● Led the implementation of a new HRIS and developed and maintained the employee handbook.
● Managed workforce planning, HR programs, employee communications, and workforce cost management during the COVID-19 period. HR Head West Cloud, Amazon Cloud Service Partner — Beijing, China 2018 – 2019
● Built the HR function from the ground up, including HR business partnering, recruiting, HR administration, and payroll.
● Established HR policies, procedures, performance management, and promotion processes.
● Supported rapid growth of Sales and Support teams through recruiting, onboarding, and employee support.
HR Director, Kindle & Appstore Business and G&A Amazon — Beijing, China 2012 – 2018
● Led HR business partnering and recruiting teams supporting the development and growth of the Kindle business organization.
● Partnered with business leaders and employees to provide HR guidance and support across employee relations, recruiting, organizational development, and people management.
HR Business Partner, Sales & G&A Google China — Beijing, China 2007 – 2011
● Supported recruiting, compensation, employee communications, performance management, change management, and organizational development initiatives.
● Built foundational HR infrastructure, including employment documentation, personnel records, employee handbook, and benefits policies.
● Established a local HR operations center and centralized staffing team. Earlier HR Experience
Johnson & Johnson — Beijing & New Brunswick, NJ HR Manager / Business HR Manager
Colgate-Palmolive — Greater China HR Executive / Management Trainee EDUCATION
George Washington University — Washington, DC
Master of Business Administration (MBA), 2001–2003 GPA: 3.80 Global MBA Fellowship Daewoo Scholarship Fudan University — Shanghai, China
B.S. in Chemistry, 1993–1997
TECHNOLOGY
HRIS: Paycom, SAP, PeopleSoft, Oracle, ADPAdditional: Employee data management, payroll administration, HR reporting, HRIS implementation LANGUAGES
English: Fluent
Chinese: Native
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