Customer Service and Outbound Sales Specialist

LYDIA BARNETT

* ***** ***, ****** **, Kingston 876-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Results-oriented and customer-focused professional with several years of experience in customer service, sales, customer retention, real estate lead generation, outbound calling, and live chat support. Skilled in managing high-volume customer interactions, generating and qualifying leads, handling objections, resolving customer concerns, processing requests, and identifying opportunities to increase sales and retention. Experienced in supporting customers through phone, email, live chat, and ticket-based channels while maintaining professionalism and delivering effective solutions. Strong communicator with excellent problem-solving, multitasking, and relationship-building abilities, with the ability to work independently and as part of a team.

REAL ESTATE COLD CALLER / OUTBOUND SALES

Finders Global Real Estate 2024

• Executed outbound cold calls to prospective property sellers and real estate leads.

• Engaged prospects professionally, identified their needs, and gathered relevant property information.

• Handled objections and questions while maintaining a positive and persuasive approach.

• Qualified leads and documented customer information and call outcomes for follow-up.

• Conducted follow-ups with prospects and maintained accurate lead information. SALES REPRESENTATIVE / CUSTOMER SERVICE

HGS Jamaica 2025–2026

• Handled inbound customer interactions while providing professional and solution-focused service.

• Screened customers and assisted with enrollment in energy services.

• Processed transfers and guided customers through available service options.

• Handled objections and addressed customer concerns to support successful enrollment.

• Maintained accurate customer information and followed required procedures. CUSTOMER RETENTION SPECIALIST

AG Marketing 2023–2025

• Handled inbound and outbound customer interactions focused on retention and sales.

• Assisted customers with concerns and worked to identify solutions that supported continued service.

• Performed upselling and cross-selling while matching products and services to customer needs.

• Used objection-handling techniques to address customer concerns and improve retention.

• Documented customer interactions and maintained accurate records.

• Provided support through email and live chat in addition to phone interactions. LIVE CHAT & TICKET SUPPORT AGENT

Amazon 2021 6+ months

• Provided customer service through live chat and ticket-based support channels.

• Responded to customer inquiries and worked to provide accurate and timely solutions.

• Investigated customer concerns and followed troubleshooting procedures when required.

• Maintained professionalism while managing multiple customer interactions.

• Documented customer issues and resolutions accurately for follow-up and record keeping. CUSTOMER SERVICE AGENT

IBEX Global 2021–2023

• Provided customer service and assisted customers with questions, requests, and account-related concerns.

• Answered questions and processed customer orders accurately.

• Handled inbound and outbound calls while maintaining a professional customer experience.

• De-escalated difficult interactions and resolved complaints using effective communication.

• Identified customer needs and provided appropriate solutions while following company procedures. CUSTOMER SERVICE REPRESENTATIVE

VXI Jamaica 2019–2021

• Provided customer service and support to customers while handling a high volume of interactions.

• Assisted customers with questions, account concerns, service requests, and general inquiries.

• Resolved customer issues by identifying needs and providing appropriate solutions.

• Used active listening and clear communication to de-escalate concerns and maintain customer satisfaction.

• Documented customer interactions accurately and followed established procedures.

• Identified opportunities to assist customers with available products and services. SKILLS

Customer Support: Customer Service, Live Chat, Ticket Support, Email Support, Complaint Resolution, De-escalation Sales & Retention: Cold Calling, Outbound Calling, Upselling, Cross-selling, Objection Handling, Customer Retention, Lead Generation

Administrative & Technical: Data Entry, CRM/Lead Management, Documentation, Troubleshooting, Microsoft Word, Microsoft Excel, Computer Literate

Core Competencies: Communication, Problem Solving, Multitasking, Teamwork, Time Management, Strong Work Ethic EDUCATION & QUALIFICATIONS

Donald Quarrie High School 2016–2017

CXC: Information Technology; English Language (Grade 3); Integrated Science (Grade 3); Human and Social Biology

(Pending); Mathematics (Pending)

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