Patient Care Coordinator and Customer Service

JESSICA SANTANA

Nesbit, MS ***** 916-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Healthcare and Customer Service Professional with 8+ years of experience supporting patients, customers, teams, and fast-paced operations. Skilled in appointment scheduling, insurance verification, patient communication, conflict resolution, administrative support, and team leadership. Recognized for professionalism, organization, multitasking, and providing positive patient and customer experiences.

CORE SKILLS

• Customer Service • Patient Care Coordination • Appointment Scheduling • Insurance Verification • Medical Office Administration • Team Leadership • Staff Training • Problem Solving • Microsoft Office • Data Entry • Time Management • HIPAA Awareness

PROFESSIONAL EXPERIENCE

Patient Care Coordinator III DeSoto Imaging Specialists Southaven, MS

January 2025 – April 2025

Coordinated patient appointments and complex imaging procedures.

Verified insurance eligibility and assisted with billing inquiries.

Served as the primary contact for patients and families.

Collaborated with physicians, nurses, and specialists to coordinate care.

Maintained accurate records and resolved scheduling issues efficiently.

Key Holder / Assistant Manager The Cosmetic Company Store (Estée Lauder Companies) Southaven, MS

August 2023 – March 2024

Assisted with daily store operations, opening/closing, inventory, and cash handling.

Delivered personalized customer service and product recommendations.

Trained and mentored new employees.

Supported merchandising and operational efficiency.

Recognized as Employee of the Year.

Built strong customer relationships and supported team training, company standards, and sales goals.

Coordinated beauty events and appointments and provided makeup consultations and product recommendations.

Managed daily operations of the Estée Lauder counter while providing personalized, professional customer service.

2019 – 2022

Counter Manager Event Manager Makeup Artist Estée Lauder at Dillard’s Southaven, MS

Communicated with employees and management to address operational needs and maintain efficient store operations.

Organized employee meetings and training and coordinated classes for General Managers and Supervisors.

Conducted store visits and checked employees, stores, food items, and final products for quality and company standards.

Coordinated product transfers between locations as needed to support inventory and operational needs.

Supported daily operations in a fast-paced environment and assisted the team during high-volume rush periods.

2016 – 2019

Supervisor / Assistant Manager Domino’s San Pablo, CA

EDUCATION

High School Diploma

Vallejo High School – Vallejo, California

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