Customer Service Associate - Retail & Catering

URSULA DORNELAS

Worcester, Massachusetts 774-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Dependable and service-focused professional with experience in retail, food service, and youth classroom support. Skilled in customer service, cash handling, maintaining clean and organized environments, and collaborating effectively in fast-paced team settings. Strong communication and interpersonal skills with fluency in English and Portuguese and intermediate Spanish proficiency. EDUCATION

Doherty Memorial High School Worcester, Massachusetts High School Diploma 2026

WORK EXPERIENCE

TJ Maxx Sales Associate 08/2025 - 01/2026

• Provided friendly, attentive customer service by helping shoppers locate merchandise, answering product questions, and assisting with general needs throughout the sales floor.

• Operated cash registers accurately and efficiently, processing purchases, returns, and exchanges while maintaining professional customer interactions.

• Restocked merchandise, organized shelves and displays, and maintained clean, safe, and visually organized aisles throughout each shift.

• Followed company policies and loss-prevention procedures to support a secure retail environment and protect store merchandise.

• Worked collaboratively with team members to complete daily tasks and maintain efficient operations during busy shifts and peak shopping periods.

Struck Catering Dishwasher / Server Seasonal, 2022 - 2024

• Supported front- and back-of-house operations by preparing dining areas, setting tables, bussing tables, sorting dishware, and restocking service stations for efficient event service.

• Assisted guests with food and beverage selections, answered service-related questions, and remained familiar with available menu options to provide accurate information.

• Cleaned, sanitized, and restocked dishes, glassware, utensils, cookware, and service supplies while operating dishwashing equipment according to company and manufacturer guidelines.

• Followed sanitation and safety standards, including appropriate detergent and sanitizer use, to maintain clean and safe food-service areas.

• Collaborated with servers and other team members during high-volume events and responded to guest needs to support a positive dining experience.

VOLUNTEER EXPERIENCE

Life Grace Church Teacher's Assistant

• Supported classroom teachers with developmentally appropriate lessons, assignments, and activities for children ages 5-13.

• Prepared classroom materials and independently implemented lesson plans while helping maintain an organized and engaging learning environment.

• Provided small-group assistance to students, reinforcing classroom instruction and helping children complete assigned learning activities.

• Supervised children during arts and crafts, games, and enrichment activities while promoting safe, respectful participation.

• Maintained clean, safe, and orderly classroom spaces and assisted teachers with day-to-day classroom responsibilities. SKILLS

Languages: English (Fluent) Portuguese (Fluent) Spanish (Intermediate) Core Skills: Customer Service Cash Handling Team Collaboration Sanitation & Safety Classroom Support Child Supervision Organization

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