Senior Logistics & Operations Leader (33+ Years)

Renee M. Colucci

*************@*****.***

**** * ******** **** (Mobile) 954-***-****

Hernando, FL 34442

Executive Profile: A quality driven senior manager with extensive experience in Operations, Client Services and Sales. A proven leader with an exceptional track record in defining and executing tactical direction and building effective teams. A strong “hands-on” leader who delivers bottom line results. A history of accepting increased responsibility and surpassing corporate goals.

Operations Cost Reduction/control Long Term Planning Quality Management Financial performance Project Management Harte-Hanks Logistics, Deerfield Beach, FL (2000 -present) The largest division within Harte-Hanks; a mulit-million-dollar direct marketing company. Provides time sensitive supply chain solutions to multiple industry verticals. Primary focus is on timely planning and execution of time specific supply chain solutions. Recognized for performance by winning THREE Company-wide Outstanding Achievement Awards. Director: -responsible for all aspects of Operations and Client Services including financial performance, Corporate reporting and preparation of Board Presentations

● Lead a diverse team of 45 that covered all aspects of supply chain management.

● Grew revenue 8% in a down/COVID environment

● Managed headcount to stay within corporate guidance while maintaining service levels

● Developed a comprehensive quality certification program to evaluate people, process and performance. Quality errors were reduced 9% over a three-year period which saved the company $150, 000 per year in credits/reworks.

● Conducted quarterly client business reviews & on-site presentations. Developed proposals that resulted in growing the business by over $5mm in 3 years.

● Achieved an on-time delivery rate of 98.7% in a challenging logistics market

● Developed cost analysis and carrier development programs. Which decreased costs over

$750,000 in 2016 and increased the competitive advantage of the company.

● Negotiated all leases and service contract

Vice President, Client Services (2014-2019)

Retail & Consumer Brands

Responsible for all client services and support and co-managed the entire office. Assigned additional responsibility for client services in two other industry verticals, which included leading 12 new Account Managers. New duties included: managing creative work, Digital Print, Response Reporting, Geo Demo &Geo Capture and List and Data rentals

● Successfully integrated this new group into the overall team

● Assisted in generating $15 million of new business

● Improved profitability on this business by $1.2 million Vice President, Client Services (2007- 1024)

Reported to the President. Responsible for strategic direction and tactical execution. Full P&L responsibility for a group of 22 account managers overseeing $100 million in revenue. Responsible for all aspects of planning and executing.

● Developed Customer Care Program that resulted in a 15% reduction in client costs and produced $7MM in new revenue without other sales involvement.

● Delivered over 20 billion pieces of time sensitive material annually. Achieved 99.8% on time for inserts and 99.2% on time for mail. Unmatched in the industry

● Took on 43 new clients in 2 years with no increase in staff by creating streamlined processes. Increased profit 9%.

Director, Client Services (2000 – 2007)

Responsible for managing 12cclient service representatives, planning daily workflow, standardizing procedures and producing various financial and operational reports.

● Developed a SOP manual that allowed CSRs to move between accounts seamlessly, reduced manpower 10%, reduced errors and allowed for quicker training

● Prepared detailed analysis and research in support of sales and RFP requests. Conducted on-site visits, and in-house team meetings to assess needs and develop customer solutions. As a result win rate improved by 5%.

● Played a major role in developing the annual revenue, expense and manpower budgets. Commended for attention to detail and thoroughness.

● Recognized for achievement by the Division President on several occasions. Education:

SUNY Cobleskill, Cobleskill, NY -Accounting

William Paterson College, Wayne, NJ -Business Management The Berkeley School, White Plains, NY - Secretarial Certification Training and Certifications:

Completed several Quality & Management training courses including six sigma and lean Completed Project Management Institute (PMI) course certifications Proficient in many Microsoft and other PC application programs

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