Executive Assistant & Operations Support Specialist

LEONA GREARSON

EXECUTIVE ASSISTANT EXECUTIVE ADMINISTRATION BUSINESS OPERATIONS

Columbia, KY • 802-***-**** • *************@*****.*** Vermont Notary Public • NMLS #2492877

PROFESSIONAL SUMMARY

Highly organized and resourceful business professional with30+ years of experiencesupporting executives, managers, customers, employees, and business operations across banking, manufacturing, accounting, and privately owned business environments.

Experienced in managing competing priorities, confidential information, financial and operational records, correspondence, reporting, customer and executive relationships, compliance requirements, meetings, documentation, and time-sensitive business activities. Strong background in coordinating across departments, resolving complex issues, preparing accurate information for decision-making, and maintaining professional relationships with internal and external stakeholders. Known forsound judgment, discretion, attention todetail, organization, follow-through, and the ability to work independentlywhile effectively supportingleadership and keeping daily operations moving. Relocating to and establishing residence inColumbia,Kentuckyafter a career in Vermont. CORE COMPETENCIES

● Executive & Administrative Support

● Calendar & Priority Coordination

● Confidential Information Management

● Professional Correspondence

● Meeting & Event Coordination

● Records & Document Management

● Reporting & Data Accuracy

● Financial & Operational Support

● Customer & Client Relations

● Internal & External Communications

● Research & Problem Resolution

● Compliance & Internal Controls

● Risk Management

● Staff Training & Coordination

● Process Improvement

● Microsoft Office & Business Systems

● Independent Judgment & Follow-Through

PROFESSIONAL EXPERIENCE

NOLATO GW Bethel, VT

Staff Accountant / Accounts Receivable Specialist — Contract October 2025 – Present

Provide high-volume financial and administrative support for an international manufacturing organization, managing time-sensitive information and coordinating with customers and internal departments.

● Manage and reconcilemore than $20 million in monthlycustomer remittances, requiring exceptional accuracy, organization, confidentiality, and attention to detail.

● Coordinate domestic and international ACH, wire transfers, checks, and electronic payments.

● Research account discrepancies and resolve issues through communication with customers and internal teams.

● Maintain accurate financial records and documentation while managing multiple priorities and deadlines.

● Support month-end close activities and provide accurate information to internal stakeholders.

● Apply company policies, procedures, and internal controls consistently.

● Communicate professionally with customers and colleagues to resolve questions, obtain information, and keep financial activities moving.

● Work independently in a fast-paced environment requiring strong prioritization and follow-through. TD BANK St. Johnsbury & Central Vermont

Manager / Loan Officer; Assistant Manager

April 2023 – September 2025

Progressed into branch management responsibilities supporting employees, customers, business operations, lending activities, compliance, and community relationships.

● Managed day-to-day branch operations while balancing customer needs, employee priorities, business objectives, and regulatory requirements.

● Served as a trusted point of contact for customers, employees, and internal partners, handling sensitive financial and personal information with discretion.

● Coordinated staff activities, workload priorities, training, coaching, and professional development.

● Prepared and reviewed financial and operational information to support business decisions and branch performance.

● Handled complex customer issues requiring research, sound judgment, discretion, and effective communication.

● Supported lending activities including home equity, mortgage, personal loans, and other financial products.

● Managed wire transactions and other sensitive financial activities requiring accuracy and adherence to established procedures.

● Supported fraud prevention, AML requirements, compliance, and risk-mitigation activities.

● Built and maintained professional relationships with customers, community organizations, and internal business partners.

● Assisted with business development and community outreach initiatives.

● Coached team members in identifying customer opportunities while maintaining a strong focus on service and compliance.

CAPITAL CANDY CO., INC. Barre, VT

Staff Accountant / Accounts Receivable Specialist & Credit Manager May 2015 – April 2023

Provided accounting, administrative, credit, collections, and operational support within a manufacturing and warehouse environment.

● Managed accounts receivable activities including payment processing, cash application, account reconciliation, and discrepancy resolution.

● Coordinated information among customers, sales, credit, collections, accounting, and operations.

● Prepared job-cost and financial information used by sales, credit, and collections teams.

● Managed the Credit Department from2016–2022, coordinatingpriorities and supporting departmental workflow.

● Handled sensitive customer account information and collection matters with professionalism and discretion.

● Managed legal collection activities, including documentation and court-related collection processes.

● Researched account issues and developed solutions to resolve discrepancies and outstanding balances.

● Maintained accurate records and documentation while managing competing deadlines.

● Worked closely with warehouse and manufacturing operations, providing broad exposure to business processes beyond accounting.

● Supported team development and contributed to improved workflow, accountability, and communication.

PIKE INDUSTRIES Berlin, VT

Operations Analyst / Risk Management & Safety Support November 2004 – November 2008

Supported operations, risk management, safety, compliance, and employee communication within a large-scale asphalt paving and production environment.

● Coordinated administrative and operational activities supporting multiple departments and field operations.

● Organized safety training and large employee meetings involving300+ employees.

● Coordinated pre-season and post-season construction meetings and related communications.

● Prepared documentation, schedules, records, and materials for operational and safety activities.

● Supported risk-management and compliance initiatives.

● Worked with management and field personnel to communicate requirements and resolve operational issues.

● Maintained organized records and documentation in a fast-paced environment involving multiple locations and competing priorities.

● Assisted with environmental health and safety activities and employee training coordination. ADDITIONAL LEADERSHIP & BUSINESS EXPERIENCE

HESPEGARDEN RANCH & RESCUE Washington, VT

Founder & Manager

January 2006 – September 2026

Founded and managed a livestock sanctuary and educational outreach organization while independently overseeing day-to-day operations, administration, financial responsibilities, regulatory requirements, communications, and community relationships.

● Managed overall organizational operations, scheduling, records, communications, budgeting, purchasing, and regulatory responsibilities.

● Coordinated educational outreach and community activities.

● Maintained detailed records and documentation associated with animals, operations, finances, and regulatory requirements.

● Served as a specialized species consultant to theVermont Humane Federation and Vermont Agency of Agricultureregarding livestock crueltyinvestigations and neglect mitigation.

● Coordinated with agencies, professionals, community members, and other stakeholders on sensitive matters.

● Developed strong organizational, research, communication, and problem-solving skills through independent management of a complex operation.

COMMUNITY & CIVIC EXPERIENCE

NURTURING PARENT PROGRAM

Facilitator August 2018 – March 2020

Facilitated parent education programming through Prevent Child Abuse Vermont, supporting participants through structured educational activities and discussions. TOWN AUDITOR

2023 – 2025

Participated in local municipal financial oversight and review activities requiring accuracy, documentation, confidentiality, and attention to detail.

LICENSES & CREDENTIALS

● Vermont Notary Public

● NMLS #2492877

TECHNOLOGY & BUSINESS SKILLS

Microsoft Office:Word, Excel, Outlook, PowerPoint

Business Functions:Financial reporting, accountsreceivable, reconciliation, records management, documentation, correspondence, scheduling, customer relationship management, compliance, internal controls, risk management and operational coordination. PROFESSIONAL STRENGTHS

Discretion • Organization • Reliability • Professional Communication • Attention to Detail • Sound Judgment • Problem Solving • Confidentiality • Adaptability • Follow-Through • Relationship Building • Independent Work • Team Leadership

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