Luxury Guest Services & Hotel Operations

Massimiliano Giacometti

*************@*****.*** • 662-***-**** • https://www.linkedin.com/in/massimiliano- giacometti-0a92121b9/

OBJECTIVE

Target: Entry-level hotel operations or guest services role. Background: Hospitality graduate with extensive front desk and luxury resort experience. Goal: Apply elite guest service training to maximize guest satisfaction. EDUCATION

The University of Mississippi, University, MS August 2018-May 2023 Bachelor of Arts in Hospitality, GPA 3.4

Dean’s Honor Roll Fall 2022

Major: Multi-Disciplinary Studies with concentration in Hospitality Management, Food Services, and Art WORK EXPERIENCE

Marriott Palm Beach Singer Island, Riviera Beach, FL June 2026-Present Men’s Spa Attendant

• Deliver luxury customer service to resort spa guests.

• Maintain premium facility and cleanliness standards.

• Coordinate guest arrivals and manage spa amenities. The Loxahatchee Club, Jupiter, FL November 2025-May 2026 Spa Receptionist / Men’s Locker Room Attendant

• Provided high-end front desk service to private club members.

• Managed facility reservations and member requests.

• Monitored safety and operational readiness across the spa and fitness center. Walt Disney World Resort, Orlando, FL March 2024-February 2025 Disney College Program

• Welcomed park guests and resolved customer inquiries.

• Maintained a friendly, safe, and positive atmosphere.

• Partnered with large teams to support daily resort operations. Holiday Inn Express & Suites, Tupelo, MS August 2023-October 2023 Front Desk Agent Internship

• Processed check-ins, check-outs, and distributed room keys.

• Managed online, phone, and walk-in room reservations.

• Resolved guest complaints in a friendly, timely manner.

• Coordinated with housekeeping to accommodate VIP requests. Holiday Inn Suites, Tupelo, MS June 2021-July 2021 Front Desk Agent Internship

• Processed check-ins, check-outs, and distributed room keys.

• Managed online, phone, and walk-in room reservations.

• Resolved guest complaints in a friendly, timely manner.

• Coordinated with housekeeping to accommodate VIP requests. Hilton Garden Inn, Tupelo, MS June 2020-August 2020 Front Desk Agent Internship

• Processed check-ins, check-outs, and distributed room keys.

• Managed online, phone, and walk-in room reservations.

• Resolved guest complaints in a friendly, timely manner.

• Coordinated with housekeeping to accommodate VIP requests. SKILLS

• Hospitality * Detail-oriented

• Personal communication * Problem-solving skills

• Operations * Guest relations

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