Customer Support & Client Onboarding Specialist

**** **** *** **, *******, US, ***** •

*************@*****.*** • 925-***-****

ANDREW JARCHOW

PROFESSIONAL SUMMARY

Customer Support professional with 5+ years of experience delivering exceptional service in fast-paced, high-volume environments. Adept at resolving complex issues, onboarding clients, and ensuring seamless adoption of tools and systems. Proficient in Salesforce CRM and quick to adapt to new technologies. Skilled at building trust, providing empathetic solutions, and driving customer satisfaction and loyalty. Passionate about supporting mission-driven organizations and contributing to their growth.

EMPLOYMENT HISTORY

CUSTOMER SUPPORT SPECIALIST Oct 2023 - Present

Trader Joe’s Olympia, WA

• Deliver exceptional customer service while assisting with stocking, cashiering, and floor operations in a high-volume retail environment.

• Collaborate with team members to maintain store appearance, ensure product quality, and uphold Trader Joe’s unique brand standards.

• Display adaptability and multitasking skills in a fast-paced, customer-facing role. ACCOUNT MANAGER Aug 2020 - Sep 2022

OfferUp Bellevue, WA

• Served as the primary contact for over 200 auto dealerships in the Verified Auto Dealership program.

• Managed account onboarding, retention, and upselling to drive customer growth and satisfaction.

• Utilized Salesforce CRM to track engagement, analyze data, and report key insights.

• Exceeded upsell targets by effectively demonstrating the value of services and nurturing long-term relationships. ACCOUNT SPECIALIST Jul 2019 - Aug 2020

OfferUp Bellevue, WA

• Managed a portfolio of 1,500+ small business accounts, providing hands-on product education and client coaching.

• Conducted performance-based consultations, ensuring clients maximized ROI from their marketing spend.

• Supported adoption of new tools and features across client base. ACCOUNT MANAGER Nov 2017 - Dec 2018

Trupanion Seattle, WA

• Managed relationships with 150+ veterinary hospitals across South Florida, New York, and New England.

• Partnered with field reps to implement the Trupanion Partners Program and onboard 50+ hospitals.

• Surpassed sales and onboarding goals through strong client communication and strategic outreach. COMMERCIAL SALES DEVELOPMENT REPRESENTATIVE May 2016 - Nov 2017 DocuSign Seattle, WA

• Built and maintained a qualified pipeline of business prospects.

• Delivered product demonstrations and educated potential clients on DocuSign’s value proposition.

• Played a critical role in the early stages of the sales cycle, driving conversion-ready leads. EDUCATION

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION Jan 2013 - May 2015 Utah State University - Jon M. Hunstsman School of Business Logan, UT Graduated with Honors

SKILLS

Customer Service, Salesforce CRM, Account Management, Client Communication, Product Demonstrations, Multitasking.

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